Attachment I - Administrative Information
OASIS ACTIVATED? Yes. OASIS was activated 9/9/2004.FSA VIN LIST ACTIVATED? Yes.
Available by 9/24/04.
Owner names and addresses available by 10/1/04.
NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall action.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
SOLD VEHICLES
^ Owners of affected vehicles will be directed to dealers for repairs in coordination with the available supply of parts.
^ Contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter.
^ Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
RELATED DAMAGE
^ If a related damage condition exists that you believe to be caused by the covered condition, repair as necessary and submit a claim in accordance with the Warranty and Policy Manual (Section 4).
^ Refer to Attachment IV for additional information.
ADDITIONAL LABOR TIME
^ If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.
^ If you encounter aftermarket equipment or modifications to the vehicle that might prevent the repair of the covered condition, call the Special Service Support Center.
OWNER REFUNDS
^ Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC). The CRC will direct owners to seek reimbursement through authorized dealers or, at an owners' option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
^ Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Refund claims that include other non-covered repairs, or those judged by Ford to be excessive, will not be accepted for reimbursement.
^ This safety recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close out the VIN for this recall.
^ Refund Claiming Information (Submit on separate repair line.)
- Program Code: 04S20 - Misc. Expense: ADMIN
- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
A rental vehicle is only authorized when:
^ A vehicle arrives with a shattered back glass and a new glass must be ordered.
^ A vehicle arrives with a broken hinge and the vehicle cannot be driven while parts are on order.
^ The back glass breaks during or shortly after kit installation.
^ Shop volume or service scheduling makes it impossible to store vehicles which require bracket replacement for any of the specified cure times. It is anticipated that rental vehicles will only be required in limited circumstances.
CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using Direct Warranty Entry (DWE).
^ Refund or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.
^ "MT" labor should be submitted on a separate repair line with the related damage flag checked.
^ Refer to ACESII manual for claims preparation and submission information.
^ Anything other than the parts and labor operations specified in Attachment II must be on a related damage claim.