Attachment I - Administrative Information

STOP SALE/DRIVE/DEMONSTRATION/DELIVERY HOLD

Customer Satisfaction Program 04B15

Certain 2004 Model Year Explorer, Mountaineer, and Aviator Vehicles Rear Axle Date Code Inspection and Service

OASIS ACTIVATED? Yes, OASIS was activated 4/16/04.

FSA VIN LIST ACTIVATED? Yes, FSA VIN List was activated on 4/16/04.

Owner names and addresses will be available 4/20/04.

NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this field service action.

STOCK VEHICLES

Correct all affected stock vehicles before delivery.

SOLD VEHICLES

^ Owners of affected vehicles will be directed to dealers for repairs.

^ Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter and schedule a service date.

^ Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage.

Requests for approval after completion of the repair will not be granted.

ADDITIONAL LABOR TIME

^ This repair will require no additional labor time to complete. Claims submitted with "MT" labor will not be accepted for reimbursement.

^ If you encounter aftermarket equipment or modifications to the vehicle, which might prevent the repair of the covered condition, call the Special Service Support Center.

RENTAL VEHICLES

If replacement of the rear axle is necessary, Ford will pay for a rental vehicle, except for fuel and insurance, which will be at the owner's expense. Customers should be provided a rental vehicle while replacement parts are on order and while the vehicle is being repaired. Follow Extended Service Plan (ESP) guidelines for rental dollar amounts. Enter the word "RENTAL" plus the number of days the vehicle was used in the Miscellaneous Expense area of the claim form.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Refer to ACESII manual for claims preparation and submission information.