Attachment I - Administrative Information

Customer Satisfaction Program 04B17
Certain 2004 Model Year Explorer and Mountaineer Vehicles
Tire Pressure Monitoring System (TPMS)

OASIS ACTIVATED? Yes. OASIS will be activated by July 7, 2004.

FSA VIN LIST ACTIVATED? Yes

Available through FMCDealer.com or at https://web.fsavinlists.dealerconnection.com by July 9, 2004

Owner names and addresses will be available by July 19, 2004.

NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this field service action.

STOCK VEHICLES

Correct all affected stock vehicles before delivery.

SOLD VEHICLES

^ Contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter and schedule a service date.

^ Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage.

Requests for approval after completion of the repair will not be granted.

ADDITIONAL LABOR TIME

If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.

OWNER REFUNDS

Refunds are not authorized for this program.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

Refer to ACESII manual for claims preparation and submission information.