Audio System - No Sound From Digital Satellite Radio
TSB 06-14-207/24/06
SATELLITE DIGITAL RECEIVER SYSTEM (SDRS) WITHOUT SOUND
FORD:
2006 Explorer
MERCURY:
2006 Mountaineer
ISSUE
Some 2006 Explorer 4dr / Mountaineer vehicles may experience the Satellite Digital Audio Receiver System (SDARS) with no sound coming from the speakers. This may be due to the vehicle having the incorrect DVD jumper harness installed.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Check radio speaker operation, check for diagnostic trouble codes (DTCs) and verify correct DVD jumper harness is installed utilizing the parts listed based on vehicle content. The radio will appear to function normally, but no sound will be coming out of the speakers. There will also be no DTCs present in either the audio control module (ACM) radio or Satellite Digital Audio Receiver System (SDARS) module.
2. A quick check is to have the tech pull back the c-pillar trim panel on the passenger side and check if the correct harness was installed.
3. The following is a list of DVD jumper harnesses and which applications they are to be used with SDARS.
4. If the correct harness is installed, yet there is still no sound coming from the speakers, perform normal diagnostics as outlined in the Workshop Manual (WSM), Section 415-00.
5. If the incorrect harness is installed, order the appropriate harness for vehicle application and install as required following WSM.
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
OPERATION DESCRIPTION TIME
MT061402 Claim Additional Labor Actual
Required As Actual Time Time
Or Use SLTS Operation If
Available
DEALER CODING
CONDITION
BASIC PART NO. CODE
18B971 38
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