Body - Front/Rear Door Window Noise/Glass Scratched

TSB 11-2-15

02/28/11

WINDOW SQUEAK NOISE AND/OR VERTICAL
WINDOW GLASS SCRATCH - BUILT ON OR BEFORE
8/13/2010

FORD:
2008-2011 Escape

MERCURY:
2008-2011 Mariner

This article supersedes TSB 10-25-5 to update the Part List.

ISSUE
Some 2008-2011 Escape and Mariner vehicles built on or before 8/13/2010 may exhibit a front and/or rear window glass squeak noise with or without side window vertical window glass scratch. This may be due to a tolerance stack up condition and/or incorrect door flange adjustment.

ACTION
Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

1. Fully lower the affected window glass.

2. Remove the exterior door glass weatherstrip. Refer to Workshop Manual (WSM), Section 501-11 (Exploded View).

3. Fully raise the window glass.

4. Measure the distance from the inside edge of the weatherstrip flange to the outside sur[ace of the window glass. Is the distance within specification range of 1/4" (6 mm) to 3/8" (10 mm)?

a. Yes - Proceed to Step 5.

b. No - Using a suitable tool, evenly adjust the flange into specification. Proceed to Step 5.

5. Inspect the side window glass for evidence of vertical scratches. Are scratches present?

a. Yes - Replace the affected side window glass and exterior door glass weatherstrip. Refer to WSM, Section 501-11.

b. No - Replace the affected exterior door glass weatherstrip. Refer to WSM, Section 501-11.

WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.

OPERATION DESCRIPTION TIME

110215A 2008-2011 Escape, 0.2 Hr.
Mariner: Measure And
Adjust Flange, Install New
Exterior Door Glass
Weatherstrip (Do Not Use
With Any Labor Operations
Outside Of This Article)
One (1) Front Door

110215B 2008-2011 Escape, 0.3 Hr.
Mariner: Measure And
Adjust Flange, Install New
Exterior Door Glass
Weatherstrip (Do Not Use
With Any Labor Operations
Outside Of This Article)
Both (2) Front Doors

110215C 2008-2011 Escape, 0.2 Hr.
Mariner: Measure And
Adjust Flange, Install New
Exterior Door Glass
Weatherstrip (Do Not Use
With Any Labor Operations
Outside Of This Article)
One (1) Rear Door

110215D 2008-2011 Escape, 0.3 Hr.
Mariner: Measure And
Adjust Flange, Install New
Exterior Door Glass
Weatherstrip (Do Not Use
With Any Labor Operations
Outside Of This Article)
Both (2) Rear Doors

110215E 2008-2011 Escape, 0.5 Hr.
Mariner: Measure And
Adjust Flange, Install New
Door Glass, And Exterior
Door Glass Weatherstrip
(Do Not Use With Any
Labor Operations Outside
Of This Article) One (1)
Front Door

11021SF 2008-2011 Escape, 1.0 Hr.
Mariner: Measure And
Adjust Flange, Install New
Door Glass, And Exterior
Door Glass Weatherstrip
(Do Not Use With Any
Labor Operations Outside
Of This Article) Both (2)
Front Doors

110215G 2008-2011 Escape, 0.8 Hr.
Mariner: Measure And
Adjust Flange, Install New
Door Glass, And Exterior
Door Glass Weatherstrip
(Do Not Use With Any
Labor Operations Outside
Of This Article) One (1)
Rear Door

110215H 2008-2011 Escape, 1.5 Hrs.
Mariner: Measure And
Adjust Flange, Install New
Door Glass, And Exterior
Door Glass Weatherstrip
(Do Not Use With Any
Labor Operations Outside
Of This Article) Both (2)
Rear Doors

DEALER CODING
CONDITION
BASIC PART NO. CODE
7821453 41





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