SYNC(R) System - iPhone/iPod Shuts Off After 30-60 Secs.
TSB 09-3-802/23/09
SYNC EQUIPPED VEHICLES - APPLE IPOD OR
IPHONE TURNS OFF AFTER 30-60 SECONDS
FORD:
2008 Focus, Fusion, Taurus X, Taurus,
Edge, Explorer Sport Trac, Explorer
LINCOLN:
2008 MKZ, MKX, Navigator
MERCURY:
2008 Milan, Sable, Mountaineer
This article supersedes TSB 08-11-4 to remove the prior approval restriction.
ISSUE
Some 2008 vehicles equipped with factory SYNC(R) and built on or before 5/5/2008 or dealer installed Ford Accessory SYNC(R) equipped vehicles may intermittently experience any Apple device, except iPod Mini, shutting off after 30-60 seconds of operation after first being activated. This may be due to the SYNC� system being unable to authenticate the device. Other universal serial bus (USB) connected devices are unaffected.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
Replace the Accessory Protocol Interface Module (APIM) using the following steps.
1. For factory equipped SYNC(R) vehicles, replace the APIM module per Workshop Manual (WSM), Section 415-00.
2. For 2008 Navigator vehicles equipped with dealer installed Ford Accessory SYNC kit, follow the procedure below.
Removal
1. Open the glove compartment.
2. If equipped, disconnect the dampener.
3. Release the stops and lower the glove compartment.
4. Working through the glove compartment opening, cut the two (2)14" tie straps securing the APIM and discard.
5. Unplug the SYNC 54-way connector from the APIM and the USB cable from the black USB port on the APIM.
6. Remove the APIM from the glove compartment opening.
Installation
NOTE
BEFORE CONNECTING THE SYNC HARNESS TO THE APIM, MAKE SURE THE CONNECTOR LOCK LEVER IS POSITIONED FORWARD AND AWAY FROM THE CONNECTOR WIRES, IN THE FULL RELEASE POSITION.
NOTE
DUE TO LIMITED CLEARANCE, POSITION TWO
(2)14" TIE STRAPS BEHIND THE BRACE ORIGINALLY SECURING THE APIM, BEFORE INSTALLING THE MODULE.
1. Working through the glove compartment opening plug the SYNC 54-way connector into the APIM and the USB cable into the black USB port on the APIM.
2. Position the APIM inside the bracing between the glove compartment and the center stack.
3. Secure the APIM to the bracing between the glove compartment and the center stack by tightening the two (2)14" tie straps previously positioned in place.
4. Connect the glove box dampener.
5. Close the glove compartment.
Reprogram the APIM
NOTE
CONFIGURATION AND PROGRAMMING REQUIRES THE USE OF A SPECIAL PROFESSIONAL TECHNICIAN SOCIETY (PTS) APPLICATION. INSTALLER MUST HAVE ACCESS TO PTS WEBSITE AND HAVE A VALID PTS USER ID AND PASSWORD.
NOTE
INTEGRATED DIAGNOSTIC SYSTEM (IDS) SOFTWARE MUST BE AT LEVEL B 53.6 P14 OR HIGHER.
1. Connect the vehicle communication module (VCM) to the data link connector (DLC).
2. Connect the VCM to the IDS tool or laptop running IDS software.
3. Turn the ignition key to the ON position.
4. Launch IDS tool.
5. If required update the VCM with the latest software.
6. Close the IDS tool.
7. From the PTS website, run OASIS using Quick Start.
a. Press the Quick Start button.
b. After Vehicle communication is established, press the Get OASIS button.
8. Launch IDS tool.
9. From the Vehicle Service Session screen, Select the Upgrade/Mods tab.
10. Select SYNC Accessory Installation - 2008 Navigator ONLY link.
a. Press Read From Vehicle button.
11. Follow the on-screen instructions to complete the Audio Control Module (ACM) configuration.
12. Select OK to program the APIM (SYNC module).
13. Select the Read APIM button.
14. Press OK to the message related to APIM not yet configured or not in Ford database.
NOTE
YOU MUST USE A MALE-A TO MALE-A USB CABLE TO COMPLETE THIS STEP.
NOTE
DO NOT DISCONNECT THE VCM OR USB CABLES DURING APIM PROGRAMMING.
NOTE
THE SYSTEM MAY PROMPT YOU TO INSTALL SOFTWARE FOR THE USB PORT. FOLLOW THE ON SCREEN INSTRUCTIONS TO INSTALL THE USB PORT DRIVER ALREADY INCLUDED IN WINDOWS XP.
15. Program both processors in the APIM Vehicle Interface Processor (VIP) and Consumer Interface Processor (CIP).
a. Connect the Male-A to Male-A USB cable to the IDS tool, or laptop running IDS sofiware and to the vehicle USB port.
b. Follow the on-screen instructions to program both processors on the SYNC module (VIP & CIP).
c. At the end of the configuration and programming procedure the Programming Has Been Completed Successfully screen will be displayed.
NOTE
IF CIP PROGRAMMING FAILED DUE TO USB PORT NOT READY, REPEAT STEP 15.
16. Exit PTS website.
a. Disconnect the VCM.
b. Disconnect the USB cable.
NOTE
INFORM CUSTOMER THAT PHONES HAVE TO BE PAIRED AND THE PHONE BOOK AND PLAYER INDEXES WILL HAVE TO BE RELOADED WITH THE NEW APIM.
Parts Block
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION DESCRIPTION TIME
090308A 2008 Explorer, 0.8 Hr.
Mountaineer, Explorer
Sport Trac, Taurus, Sable,
Taurus X: Replace The
APIM Module (Do Not Use
With 12651D, 12651D17,
04536A, 04536B)
090308A 2008 Edge, MKX, Focus, 0.7 Hr.
Fusion, Milan, MKZ,
Navigator: Replace The
APIM Module (Do Not Use
With 12651D, 12651D17,
04536A, 04536B)
DEALER CODING
CONDITION
BASIC PART NO. CODE
14D212 42
Disclaimer