Body/Instruments - Exterior Heated Mirror Glass Cracking
TSB 10-5-303/29/10
EXTERIOR HEATED REAR VIEW MIRROR GLASS
CRACK WHEN MIRROR DEFROST IS POWERED
ON-BUILT ON OR BEFORE 03/31/2009
FORD:
2008-2009 Escape
MERCURY:
2008-2009 Mariner
ISSUE
Some 2008-2009 Escape and Mariner vehicles built on or before 03/31/2009 and equipped with heated exterior rear view mirrors may exhibit a glass thermal stress crack when mirror defrost is powered on.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
Replace the exterior mirror glass only if there's no evidence of impact damage. (Figure 1) Refer to Workshop Manual, Section 501-09 for removal and installation.
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION DESCRIPTION TIME
100503A 2008-2009 Escape, 0.2 Hr.
Mariner: Replace The
Exterior Mirror Glass On
One Side (Do Not Use
With Any Other Labor
Operations)
100503B 2008-2009 Escape, 0.3 Hr.
Mariner: Replace The
Exterior Mirror Glass On
Both Sides (Do Not Use
With Any Other Labor
Operations)
DEALER CODING
CONDITION
BASIC PART NO. CODE
17K707 01
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