Instruments - All Warning Lamps ON/Multiple DTC's Set
TSB 09-20-1610/19/09
ALL WARNING LIGHTS ON IN INSTRUMENT
CLUSTER WITH MULTIPLE CODES
FORD:
2008-2009 Escape Hybrid, Escape
MERCURY:
2008-2009 Mariner Hybrid, Mariner
ISSUE
Some 2008-2009 Escape, Escape Hybrid, Mariner and Mariner Hybrid vehicles may exhibit an intermittent Instrument Cluster (IC) issue where all the warning lights may turn on simultaneously (traction control, wrench, battery, engine, airbag, ABS, low fuel), all dashes in the odometer, and the speedometer gauge drops to zero. May set diagnostic trouble codes (DTCs): U155 4x4, U140 ABS, U0155 SJB, U0100 IC, U0114 IC, U0121 IC, U0151 IC, U0155 RCM. Vehicle typically does not exhibit drivability issues when concern is present. Tapping the cluster face or dash may sometimes correct the issue. Typically the concern is intermittent and may take another 150-200 miles (240-322 km) of driving for the concern to appear again. If the vehicle is shut off like this, then a no start may occur.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Are DTC P0720 and/or P0722 present?
a. Yes - Stop. Procedure does not apply. Refer to Workshop Manual (WSM), Section 307-01, Automatic Transmission, DTC index to continue diagnosis.
b. No - Go to step 2.
2. Check C215 connector for terminal push-out. Refer to Wiring Diagram (WD) for connector location/view.
3. When concern is present are all the warning lights on (traction control, wrench, battery, engine, airbag, ABS, low fuel), all dashes in the odometer, and the speedometer gauge drop to zero? (Figure 1)
a. Yes - Go to Step 4.
b. No - Stop. Procedure does not apply. Proceed with normal WSM diagnostics.
NOTE
FAILURE TO REMOVE THE INSTRUMENT CLUSTER ATTACHMENT SCREWS, PRIOR TO UNPLUGGING THE CLUSTER WIRING HARNESS, MAY RESULT IN DAMAGE TO THE CLUSTER CIRCUIT BOARD. REFER TO WSM, SECTION 413-01, FOR INSTRUMENT CLUSTER REMOVAL PROCEDURE.
NOTE
FAILURE TO UNPLUG THE INSTRUMENT CLUSTER WIRING HARNESS, PRIOR TO PULLING ON THE CLUSTER, MAY RESULT IN DAMAGE TO THE CLUSTER CIRCUIT BOARD. REFER TO WSM, SECTION 413-01, FOR INSTRUMENT CLUSTER REMOVAL PROCEDURE.
4. With the key in the run position, tap on IC dash/lens. Does this replicate and/or turn on/off concern?
a. Yes - Replace the IC per WSM, Section 413-01.
b. No - Go to Step 5.
5. Lower tilt steering column to the lowest position and remove IC finish panel per WSM, Section 413-01. Leave IC installed and IC wiring harness connected. With key in run position, slightly wiggle IC wiring harness connector from front to back while watching IC display (Figures 2-3). Does this replicate and/or turn on/off concern?
a. Yes - Replace the IC per WSM, Section 413-01.
b. No - Proceed with normal WSM diagnostics.
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION DESCRIPTION TIME
MT092016 Use SLTS Operations If Actual
Available; Claim Additional Time
Diagnosis Or Labor
Performed As Actual Time
DEALER CODING
CONDITION
BASIC PART NO. CODE
10849 01
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