Pinpoint Test M: Poor Reception/Poor Sound Quality/No Sound - Satellite Radio
Information and Entertainment System
Pinpoint Tests
Pinpoint Test M: Poor Reception/Poor Sound Quality/No Sound - Satellite Radio
Normal Operation - Vehicles With External Satellite Radio Receiver
Digital signals are received by the satellite radio antenna and sent to the Satellite Digital Audio Receiver System (SDARS) module, which then converts the signals and provides audio signals to the Audio Control Module (ACM). If the vehicle is equipped with the SYNC system, the audio signals route through the Accessory Protocol Interface Module (APIM) before routing to the ACM.
Vehicles With Internal Satellite Radio Receiver
Digital signals are received by the satellite radio antenna and sent directly to the ACM, as the satellite radio receiver is built-in to the ACM.
A short to ground in the satellite radio antenna typically has no effect on the antenna signal. However, an open in the antenna circuit results in no sound from the satellite radio system. A short to voltage in the antenna circuit can have varying effects on the system.
B1A89:01-B1032:
This pinpoint test is intended to diagnose the following:
- Obstructions to the line of sight
- No song found in the selected category
- Satellite radio antenna cable
- Satellite radio antenna
- Wiring, terminals or connectors
- APIM module (if equipped)
- SDARS module (vehicles with external satellite radio receiver)
- ACM (vehicles with internal satellite radio receiver)
PINPOINT TEST M: POOR RECEPTION/POOR SOUND QUALITY/NO SOUND - SATELLITE AUDIO
NOTICE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage the connector.
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M1 CHECK FOR A SATELLITE ANTENNA FAULT MESSAGE
- Operate the audio system in satellite radio mode and observe the audio system display.
- Does the display indicate a satellite radio antenna fault?
Yes
GO to M2.
No
GO to M4.
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M2 CHECK THE SATELLITE RADIO ANTENNA CABLE RESISTANCE
- Ignition OFF.
- Disconnect: Satellite Radio Antenna Connection At SDARS Module (Vehicles With External Satellite Radio Receiver) or ACM (Vehicles With Internal Satellite Radio Receiver).
- Disconnect: Satellite Radio Antenna Cable In-Line Connection At RH Kick Panel (Vehicles With Internal Satellite Radio Receiver).
- Disconnect: Satellite Radio Antenna Connection At Satellite Radio Antenna.
- For all vehicles, measure the resistance of the upper satellite radio antenna cable core between the satellite radio antenna and the satellite radio antenna in-line connection (or SDARS module for vehicles with external satellite radio receiver); and between the upper satellite radio antenna cable core and shield.
- For vehicles with internal satellite radio receiver, measure the resistance of the lower satellite radio antenna cable core between the ACM and the satellite radio antenna in-line connection; and between the lower satellite radio antenna cable core and shield.
- Is the resistance of each satellite radio antenna cable core less than 2 ohms, and the resistance between the core and shield of each satellite radio antenna cable greater than 10,000 ohms?
Yes
GO to M3.
No
INSTALL a new upper or lower satellite radio antenna cable, as necessary. REFER to Antenna Cable - Satellite Radio Antenna Cable - Satellite Radio. CLEAR any DTCs present. TEST the system for normal operation.
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M3 ISOLATE THE SATELLITE RADIO ANTENNA
- Install a new satellite radio antenna. Refer to Antenna - Satellite Radio Antenna - Satellite Radio.
- Operate the audio system in satellite radio mode.
- Is the reception OK?
Yes
The concern was caused by an inoperative satellite radio antenna. The system is operating correctly at this time.
No
For vehicles with external satellite radio receiver, GO to M13.
For vehicles with internal satellite radio receiver, GO to M15.
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M4 CHECK THE CATEGORY FILTER SETTING
- Turn the category filter function off. For additional information, refer to the Owner's Literature.
- Scan for a good channel.
- Does the satellite radio system find a good channel with normal reception?
Yes
The system is operating correctly at this time. The concern was a result of no song being found in the selected category.
No
GO to M5.
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M5 CHECK THE OPERATION OF THE SATELLITE AUDIO
- Drive the vehicle to an open location, free of obstacles.
- Operate the audio system in satellite radio mode.
- Is the reception/sound quality OK?
Yes
The system is OK at this time. ADVISE the customer that the satellite signal can be affected by obstructions to the satellite antenna line of sight.
No
For vehicles with external satellite radio receiver, GO to M6.
For vehicles with internal satellite radio receiver, GO to M15.
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M6 DETERMINE THE VEHICLE CONTENT
- Determine if the vehicle is equipped with the SYNC system.
- Is the vehicle equipped with the SYNC system?
Yes
GO to M7.
No
GO to M11.
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M7 CHECK THE SYNC SYSTEM AUDIO
- Connect: Multi-Media Interface Tester.
- Using the Multi-Media Interface Tester, test the audio output for the audio input jack, USB port, and Bluetooth connection.
- Do the SYNC system audio sources operate correctly?
Yes
GO to M8.
No
Go To Pinpoint Test Y. Pinpoint Test Y: Poor Quality/Distorted/No Sound While In SYNC Mode
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M8 CHECK THE AUDIO CIRCUITS TO THE APIM FOR A SHORT TO VOLTAGE
- Ignition OFF.
- Disconnect: SDARS Module C3290.
- Disconnect: APIM C3338.
- Ignition ON.
- Measure the voltage between the SDARS module, harness side and ground as follows:
- Is any voltage present?
Yes
REPAIR the circuit in question. TEST the system for normal operation.
No
GO to M9.
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M9 CHECK THE AUDIO CIRCUITS TO THE APIM FOR AN OPEN OR SHORT TO GROUND
- Ignition OFF.
- Measure the resistance between the SDARS module, harness side and the APIM, harness side; and between the SDARS module, harness side and ground as follows:
- Is the resistance less than 5 ohms between the SDARS module and the APIM, and greater than 10,000 ohms between the SDARS module and ground?
Yes
GO to M10.
No
REPAIR the circuit in question. TEST the system for normal operation.
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M10 ISOLATE THE APIM
- Ignition OFF.
- Connect: SDARS Module C3290.
- Connect fused jumper wires between the APIM pins as follows:
- Operate the audio system in satellite radio mode.
- Does the satellite radio audio operate correctly?
Yes
REMOVE the jumper wires. GO to M14.
No
REMOVE the jumper wires. GO to M13.
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M11 CHECK THE AUDIO CIRCUITS TO THE ACM FOR A SHORT TO VOLTAGE
- Ignition OFF.
- Disconnect: ACM C240c.
- Ignition ON.
- Measure the voltage between the ACM, harness side and ground as follows:
- Is any voltage present?
Yes
REPAIR the circuit in question. TEST the system for normal operation.
No
GO to M12.
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M12 CHECK THE AUDIO CIRCUITS TO THE ACM FOR AN OPEN OR SHORT TO GROUND
- Ignition OFF.
- Measure the resistance between the ACM, harness side and the SDARS module, harness side; and between the ACM, harness side and ground as follows:
- Is the resistance less than 5 ohms between the ACM and the SDARS module, and greater than 10,000 ohms between the ACM and ground?
Yes
GO to M13.
No
REPAIR the circuit in question. TEST the system for normal operation.
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M13 CHECK FOR CORRECT SDARS MODULE OPERATION
- Connect: All Disconnected Connectors.
- Disconnect the SDARS module connector.
- Check for:
- corrosion
- damaged pins
- pushed-out pins
- Connect the SDARS module connector and make sure it seats correctly.
- Operate the system and verify the concern is still present.
- Is the concern still present?
Yes
INSTALL a new SDARS module. REFER to Satellite Digital Audio Receiver System (SDARS) Module Service and Repair.
TEST the system for normal operation.
No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.
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M14 CHECK FOR CORRECT APIM OPERATION
- Connect: All Disconnected Connectors.
- Disconnect the APIM connector.
- Check for:
- corrosion
- damaged pins
- pushed-out pins
- Connect the APIM connector and make sure it seats correctly.
- Wait 2 minutes for the APIM to re-initialize.
- Operate the system and verify the concern is still present.
- Is the concern still present?
Yes
INSTALL a new APIM. REFER to Accessory Protocol Interface Module (APIM) Accessory Protocol Interface Module (APIM). TEST the system for normal operation.
No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.
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M15 CHECK FOR CORRECT ACM OPERATION
- Connect: All Disconnected Connectors.
- Ignition OFF.
- Disconnect all the ACM connectors.
- Check for:
- corrosion
- damaged pins
- pushed-out pins
- Connect all the ACM connectors and make sure they seat correctly.
- Operate the system and determine if the concern is still present.
- Is the concern still present?
Yes
INSTALL a new ACM. REFER to Audio Control Module (ACM) Audio Control Module (ACM). TEST the system for normal operation.
No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.
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