Steering - Squeak/Rub Noise When Turning Steering Wheel
TSB 10-20-1210/25/10
SQUEAK OR RUB NOISE WHEN TURNING STEERING
WHEEL - VEHICLES BUILT 9/1/2009 TO 12/1/2009
FORD:
2010 Escape
MERCURY:
2010 Mariner
ISSUE
Some 2010 Escape and Mariner vehicles built 9/1/2009 to 12/1/2009 may exhibit a squeak or rubbing type noise from the steering column area when turning the steering wheel. The noise typically occurs when the vehicle is warm, but may diminish after the vehicle sits with engine off for an extended period of time.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
Some amount of noise from the Electronic Power Assist Steering (EPAS) column is considered normal.
1. Turn steering wheel left and right lock-to-lock and listen for squeak or rubbing type noise.
a. If noise is originating from the steering gear, proceed to Step 2.
b. If noise is not originating from the steering gear, do not continue with this article. Refer to Workshop Manual (WSM), Section 211-00.
2. Replace the steering gear. Refer to WSM, Section 211-02.
3. Perform steering wheel position sensor calibration. Refer to WSM, Section 211-00.
Parts Block
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION DESCRIPTION TIME
102012A 2010 Escape, Mariner 4X2: 0.9 Hr.
Replace The Steering
Gear, Includes Time To
Perform The Diagnosis In
The Service Procedure,
And Perform The Wheel
Position Sensor Calibration
(Can Be Claimed With C)
102012B 2010 Escape, Mariner 4X4: 1.0 Hr.
Replace The Steering
Gear, Includes Time To
Perform The Diagnosis In
The Service Procedure,
And Perform The Wheel
Position Sensor Calibration
(Can Be Claimed With C)
102012C 2010 Escape, Mariner: 0.7 Hr.
Includes Time To Check
And Adjust Front Toe (Can
Be Claimed With Operation
A Or B)
DEALER CODING
CONDITION
BASIC PART NO. CODE
3504 12
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