Owner Refunds

Refund requests submitted under Owner Notification Program M64 are governed by the following guidelines:

^ Owner refund requests must be submitted on separate Claims Forms 1864.

^ Owners seeking refund for service performed at their expense prior to the announcement of this program must present the original copy of their paid repair orders or invoices to any Ford or Mercury dealership by October 31, 1988.

^ A copy of the paid repair order or invoice should be retained in your service file for reference.

^ Refund requests for customers must be submitted by November 30, 1988. Claims submitted after that date will not be paid. Please enter the information shown below on the Form 1864.

Administrative Allowance...0.3 Hrs. in Box "A" on the Form 1864

Program Code...RM64 (Enter in Recall Box)

^ To claim the allowance, enter the 0.3 Hrs. in Box "A" of the Form 1864. Extend the 0.3 Hours at your authorized warranty labor rate and include the result together with the refund amount in the "Total Claim" box of the Form 1864.

^ Enter the word REFUND in the area on the claim designated for PARTS USED.

^ Include the owner refund amount in the boxes entitled "MISCELLANEOUS" and "TOTAL CLAIM".

^ Please provide prompt reimbursement (refund) to all eligible owners who respond to this program with proper documentation regardless of the source of the original service.

^ The original copy of the repair order or parts purchase receipt must be attached to the company submitted copy of the Form 1864.

^ Mail the completed refund request to the Warranty Claims Processing Activity in Oakville.