Owner Letter
Serial Number: 12345678901234567 Date hereMr. John Sample
23 Main Street
Anywhere, USA 12345
Ford Motor Company is voluntarily recalling certain 1986, 1987 and 1988 passenger cars equipped with 3.8L engines (Emissions Recall 91E14). Your car's engine may be releasing air pollutants which exceed Federal standards.
What the Dealer Will Do:
At no cost to you, your dealer will inspect and, if necessary, replace the exhaust system catalyst on your car according to the instructions provided by Ford.
This service should have little or no effect on your car except to reduce air pollutants.
If you do not have this service done:
Your emissions warranty may be reduced.
Your car may not pass emissions smog tests that may be required in your area.
How Long Will It Take?:
The time needed to repair your car about two hours. However, due to service scheduling times, your dealer may need your car for one full working day.
Call Your Dealer:
Call your dealer without delay. Ask for a service date and if parts are in stock.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your car in, give the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
Changed Address or Sold the Car?:
If you have, please fill out the enclosed prepaid postcard and mail it to us.
If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center at 300 Renaissance Center, P.O. Box 43360, Detroit, MI, 48243.
We regret the inconvenience this recall may cause you. We are doing this so that you will be satisfied with your Ford-built car. Please have your car serviced promptly to maintain full emission warranty coverage.