Operation CHARM: Car repair manuals for everyone.

Owner Letter

Serial Number: 12345678901234567 Date, Here

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is voluntarily recalling (Emissions Recall 93E45) certain 1986 through 1989-model Thunderbird, Cougar and Merkur XR4ti cars equipped with 2.3L turbocharged engines. Your car's engine may be releasing air pollutants which exceed Federal standards.

What The Dealer Will Do

At no cost to you the exhaust system catalyst will be replaced and the exhaust gas recirculation system will be modified according to the instructions provided by Ford.

This service should have little or no effect on your car except to reduce air pollutants.

How Long Will It Take?

The time needed to repair your car is about one hour. However, due to service scheduling times, your dealer may need your vehicle for one full working day.

Call Your Dealer

Call your dealer without delay. Ask for a service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

Changed Address or Sold the Car?

If you have, please fill out the enclosed prepaid postcard and mail it to us.

If the repair offered by this recall is not made promptly and without charge, talk to the dealer service manager. You may also contact the Ford Customer Assistance Center at 300 Renaissance Center, P.O. Box 43360, Detroit, Michigan 48243.

We regret the inconvenience this recall may cause you. We are doing this so that you will be satisfied with your Ford-built car. Please have your car serviced promptly to maintain full emission warranty coverage.