Campaign - Leather Trim Replacement: Overview
89ford07March, 1989
TO: All Lincoln-Mercury Merkur Dealers
SUBJECT: Owner Notification M66 - Merkur XR4Ti Leather Trim
IN CARES/OASIS - NO LISTINGS - NO RETURN REMOVED PARTS - NO SPECIAL CLAIM PROCESSING - YES SPECIAL CUSHION/PADDING REPLACEMENT APPROVAL - YES PROGRAM LIMITATION - THROUGH MARCH, 1990 REFUND REQUESTS - BY JUNE 30, 1989
REASONS FOR THIS PROGRAM
Additional coverage is being provided for 1985 and 1986- model Merkur XR4Ti cars equipped with optional interior leather trim. Coverage is for abrasion, hardening, cracking, seam failure and discoloration of the leather used for the interior trim.
VEHICLES AFFECTED
Affected by this program are all 1985 and 1986-model Merkur XR4Ti cars equipped with optional leather interior trim.
NOT IN CARES/OASIS
CARES/OASIS will not be activated for this program, since this program is intended as additional coverage and owners are not requested to return their cars unless the trim condition exists.
PROGRAM PROVISIONS AND LIMITATIONS
Owners of affected cars will be notified that coverage for the trim condition is available through March, 1990.
SERVICE ACTION
Cars returned for service will be corrected by replacing all leather seat, headrest and cushion covers as a set. (It may also be necessary to replace individual cushion pads).
SPECIAL CLAIM PROCESSING
The service action for this program is the replacement of the interior leather trim. Normally, dealerships will have a local trim-shop perform this work. Because it is expected that local trim-shops will be used, special instructions contained in the Warranty and Policy Manual, Subject 6.1, Page 17, are to be followed when claims are prepared.
SPECIAL CUSHION/ PADDING REPLACEMENT APPROVAL
There may be instances where it is necessary to replace individual seat cushion/pads. Obtain Service Zone Manager approval for cushion/padding replacements.
REFUNDS
Any owner who has paid for the repairs described in this program will be refunded the costs of parts and labor. Repairs must have been made prior to the receipt of the notification of this program. Refund requests must be made by June 30, 1989.
OWNER NOTIFICATION LETTER
Affected owners will be notified with the letter shown on Attachment II.
Technical and administrative instructions are provided on Attachment I.