Owner Letter

Serial Number: 12345678901234567 Date

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1989, 1990, 1991, 1992 and 1993 Taurus, Sable and Continental cars.

SAFETY DEFECT
When subjected to large amounts of road salts and moisture, the body mounts on the rear corners of the subframe that supports the engine and transmission may corrode severely and ultimately separate. Should both rear mounts separate, the rear of the subframe will drop and steering may suddenly become difficult. This could result in an accident.

REPAIRS
To prevent such separation, and at no charge to you, your dealer will install reinforcement plates on both of the rear lower subframe to underbody mounts. Dealers currently have instructions and parts ordering information.

HOW LONG WILL IT TAKE?
The time needed for this service is about one hour. However, due to service scheduling times, your dealer may need your vehicle for one full working day.

CALL YOUR DEALER
Call your dealer without delay. Ask for a service date and whether parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, give the dealer this letter.

If you misplace this letter, your dealer will. still do the work, free of charge.

REFUNDS
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please show your work-order to your Ford or Lincoln-Mercury dealer.

CHANGED ADDRESS OR SOLD THE CAR?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P.O. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D.C. area residents may call 366-0123).

We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built car.