Attachment I - Administrative Information

CARES/OASIS

^ Use CARES or OASIS to determine if a vehicle is involved in this or another recall.

^ Tell owners of any other recalls that may be uncompleted. Complete all recalls during a single visit by the owner.

NOTE:
Vehicles originally sold in the Atlantic, Quebec and Ontario Provinces will be listed in CARES and OASIS. Vehicles that have been, or are now, in service in the Atlantic, Quebec and Ontario Provinces, but are not in CARES or OASIS, should also have Recall 90S19 performed.

Promptly Correct

^ Affected vehicles on the enclosed list.

^ Other affected vehicles which are brought to your dealership.

NOTE:
Correct all affected vehicles in dealer stock before delivery to owners.

Dealer-Owner Contact/Action

^ If you are aware of any subject vehicles in your region, and the owner's name and address does not appear on the enclosed list, immediately contact the owner

^ Arrange a service date. Give the owner a copy of the owner letter.

^ Advise the Company of the vehicle's ownership status change (refer Warranty and Policy Manual - Section 3.3).

Dealership Responsibilities

^ Perform this recall service promptly following presentation of the vehicle by the owner.

^ Promptly report to the "National Owner Relations Office" at Oakville any instance in which an owner will not allow you to complete this recall because of objections in scheduling or for any other reason.

Reimbursement for Recall Completion and Claims Preparation Instructions

^ Submit claims for all completed units.

^ Claim reimbursement through the Direct Warranty Entry (DWE) system using the RECALLS screen. Use the RECALLS screen only (PF3 Recall Entry/Retrieval on the DWE Menu Screen). If the claim number contains more than six digits, enter only the last six digits.

NOTE:
Claim Form 1864 is no longer mailed to owners. Use a Form 6125-2, an authorized computer generated claim form or an 1864 Form as an internal repair order to support DWE Entry through the RECALLS screen. Ensure that only the RECALLS screen is used when inputting completion and reimbursement information.

^ Dealers without DWE capability must mail a completed Form 1864 (Company Claim Copy No. 2) to Warranty Claims Processing at Oakville for reimbursement. Forms submitted must show all parts used and their cost, the parts handling allowance, and be imprinted, dated and signed by authorized dealership personnel.

^ All claims must show 90S19 in the Recall box.

Refunds
Refund requests must be submitted on a separate claim from the recall completion claim.

Refund requests are governed by the following guidelines:

^ Refunds are provided only for owner and/or dealer-paid repairs which are directly related to Recall 90S19 (corrosion-related fracture of the front brake rotor) and performed prior to the receipt of notice of this recall. The original copy of the paid repair or parts invoices must be presented to any Ford or Mercury dealership.

^ Using the DWE Recall Screen enter the following.

^ - Labor Code . . . . . . . . . . . . . . . . . . . . A

^ - Recall Code . . . . . . . . . . . . . . . . . . . . R90S19

^ - Enter "REFUND INV # ____________" in the area on the claim designated for PARTS USED.

- Enter the owner refund amount as a "MISCELLANEOUS" cost.

^ Provide prompt refund to all eligible owners having proper documentation regardless of the source of the original service.

^ Retain the copy of the paid repair order or parts invoice with a copy of the refund request in your service file for reference.

^ Dealers without DWE capability must mail their refund requests on a separate completed 1864 Form with the owner's original paid repair order or parts purchase receipt to Warranty Claims Processing. Enter the 0.3 Hrs. in Box "A" and R90S19 in the Recall box of the Form. Include all amounts in the TOTAL CLAIM box.

NOTE:
Dealers should be sure that full cast rotors are installed, even if the rotors were previously replaced, on vehicles for which a refund is processed.