Administrative Information - Attachment I
ATTACHMENT I92B11 Program
OASIS:
YOU MUST USE OASIS TO DETERMINE IF A VEHICLE IS ELIGIBLE FOR THIS PROGRAM.
PLEASE NOTE:
CORRECT ALL VEHICLES IN STOCK BEFORE DELIVERY
PROMPTLY CORRECT:
^ Affected vehicles on the enclosed list.
^ Other eligible vehicles which are brought to your dealership.
DEALER-OWNER CONTACT:
Immediately contact any owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.
FPSD CONTACT:
Talk with your FPSD Service Zone Manager about program concerns.
FORM 1863:
Enter 1863 claims using DWE (or mail direct)
See Warranty and Policy Manual:
^ Section 5.5-1/Section 6.1 - 24
(Owner Notification Programs)
OWNER REFUNDS:
See Warranty and Policy Manual:
Section 6.1 - pages 25 through 26
(Owner Refund)
For owner-paid repairs made before date of this Owner Letter.
- submit on separate Form 1863 using the codes shown below:
Program Code Box - 92B11
Causal Basic Part Number - 2001
Condition Code - 79
Labor Operation (1st line) - REFUND
Labor Operation (2nd line) - ALLOW
Administrative Allowance - 0.2 Hrs.
Customer Concern Code - N99