Owner's Letter
June, 1989
Dear Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1989 Ford Thunderbirds and Mercury Cougars.
Safety Defect A rear suspension part called a rear wheel knuckle
may break without warning while the car is being driven. If this should happen to your car, it may become difficult to steer. A crash could occur.
Problems Some of the rear wheel knuckles on these cars may
not have been properly heat treated during manufacture. Your car may have one or two of these suspect parts installed.
Repairs At no cost to you, your dealer will inspect the man-
ufacturing codes of the rear wheel knuckles of your
car and replace any of them having the suspect date
code.
How long will The time needed to repair your car is less than four
it take? hours.
Call your Call your dealer without delay and ask for a service
dealer date.
Your dealer has the service information needed to repair your car. If your dealer does not have the parts in stock, they will be ordered. Such parts would be expedited and expected to arrive within approximately a week.
If your car needs parts replaced, the dealer will keep your car until parts are received. Your dealer will provide you with a free loaner car (except for fuel) for your use until the service on your car is completed.
When you bring your car in, give the dealer the attached form. If you misplace the form, your dealer will still do the work, free of charge.
Changed address If you have, please fill out Section 1 of the enclosed
or sold the car? prepaid postcard and mail it to us.
If the dealer does not make the repair promptly and without charge, please fill out Section 3 of the prepaid postcard and mail it to us. You may also send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, SW, Washington, DC 20590 or call the toll free Auto Safety Hotline 800-424-9393.
We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Fordbuilt car.
For Areas Not Affected by U.S. Law
Suggested Owner Letter (Dealership Stationery)
Dear Owner:
Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1989 Ford Thunderbirds and Mercury Cougars.
Safety Defect A rear suspension part called a rear wheel knuckle
may break without warning while the car is being driven. If this should happen to your car, it may become difficult to steer. A crash could occur.
Problems Some of the rear wheel knuckles on these cars may
not have been properly heat treated during manufacture. Your car may have one or two of these suspect parts installed.
Repairs At no cost to you, we will inspect the manufacturing
codes of the rear wheel knuckles of your car and replace any of them having the suspect date code.
How long will The time needed to repair your car is less than four
It Take? hours.
Call your Call us without delay and ask for a service date.
dealer
We have the service information needed to repair your car. If we do not have the parts in stock, they will be ordered. Such parts would be expected to arrive within a week.
If your car needs parts replaced, we will keep your car until parts are received. We will provide you with a free loaner car (except for fuel) for your use until the service on your car is completed.
When you bring your car in, give the attached form to the Service Department. If you misplace the form, we will still do the work, free of charge.
Changed address If you have, please fill out Section 1 of the enclosed
or sold the car? prepaid postcard and mail it to the addressee.
We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Fordbuilt car.
Sincerely,