Export Sales Dealer Letter

November, 1990


To: All NAAO Export Sales North American Ford Product Dealers in U.S. Federalized Markets and Involved Dealers in non-Federalized Locations

All NAAO Export Sales District Offices Service Managers, All Affiliated Ford Motor Companies

Subject: Owner Notification Program M71 - Front Disc Brakes Additional Coverage - 1989 and 1990 Thunderbird and Cougar Cars


Enclosed are copies of FPSD's Owner Notification Program M71 bulletin applicable to the subject North American Ford built vehicles. If your dealership/location is involved, the applicable VIN listing is included. If not, use the bulletins as information only.

Please note that some details in the enclosed bulletins such as parts ordering and claim submission procedures are applicable to U.S. dealers only. A copy of NAAO Export Sales' owner notification letter is attached to this letter. Please observe the following administrative procedures:

1. Parts Orders

Order the parts directly from FPSD-IDO, Windsor, Canada using conventional parts ordering procedures. Parts will be reimbursed by submission of warranty claim Form 1863.

2. Reimbursement

Only the Form 1863 will be accepted for reimbursement under this campaign. Upon completion of the required service, the Form 1863 must be completely filled out and signed by authorized dealer personnel. Dealers having Direct Warranty Entry (DWE) are to use that method of claims submission.

PLEASE ENSURE THAT COPIES OF THIS PROGRAM ANNOUNCEMENT ARE ROUTED TO YOUR PARTS AND SERVICE PERSONNEL.