Owner Letter
Serial Number IFMCA11S6XYZ12345 October 1990Mr. John Sample 123 Main Street Anywhere, USA 12345
Ford Motor Company is providing a no-charge Service Program, number "M71", to owners of certain 1989-90 model Thunderbird and Cougar cars.
REASON FOR The front brake rotors on some of these cars
THIS PROGRAM may not be wearing evenly. This condition
may cause the car to vibrate and the steering wheel to shake during brake applications.
WHAT WE If your car should have this condition, any
WILL DO Ford or Lincoln-Mercury dealer will replace
the front brake rotors and shoe and lining assemblies. This no-charge service is available for 24 months/24,000 miles or through May 31, 1991, whichever provides greater coverage.
WHAT YOU PLEASE KEEP THIS LETTER. If your car should
SHOULD DO exhibit the above described condition within
the indicated time/mileage limitations, contact your Ford or Lincoln-Mercury dealer. Give the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
REFUNDS If you paid to have this service done before
the date of this letter, Ford is offering a full refund, including deductible costs. For a refund, please show your paid work-order or parts receipt to your Ford dealer.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.