Owner Letter
May 1991Serial Number: XXXXXXXXXXXXXX 91S32
Customer Name
123 Main Street
City, PR
ANA NAN
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act of Canada.
Ford Motor Company of Canada, Limited (Ford) has determined that a defect exists on 1989 Thunderbird and Cougar cars. Our records indicate you own the 1989 (vehicle) with the serial number shown above your name and address on this letter.
Reason for Recall
A cable in the tension reliever mechanism of one of the front seat belt retractors of your car may be bent and may eventually break. Should this occur, the seat belt when buckled about an occupant would not properly restrain the occupant in the event of a collision. In this condition, the protection against personal injury provided by the belt assembly would be reduced.
Important
You should have new seat belts installed in your car by your dealer as promptly as possible. In the meantime, occupants should continue to wear their seat belts, even if the front retractors are broken. If the retractors are not broken, the belts should function normally. If a retractor is broken, the belt will provide partial protection to the occupant if the lap belt portion is buckled snugly about the hips. However, a belt assembly with a broken retractor will provide little or no upper body restraint.
Repairs
At no charge to you, your dealer will replace both the driver and front passenger seat belt assemblies on your car.
How Long Will It Take?
The time needed to repair your vehicle is less than one hour. However, due to service scheduling times, your dealer may need your vehicle for a full working day.
Call Your Dealer
Call your Ford or Mercury dealer without delay and ask for a service date. Also ask your dealer to check the CARES / OASIS systems for any other service actions that may be required on your vehicle. If parts are needed and the dealer does not have them in stock, they can be ordered on a RUSH basis before scheduling your service date. Parts would be expected to arrive within a week.
If you have leased this vehicle to another person or organization, please immediately notify the lessee of this recall.
When you bring your vehicle in, show the dealer this letter. If you lose the letter, your dealer will still do the work free of charge.
Refunds
If you paid to have either or both of the front seat belt assemblies replaced because of the broken tension eliminator cables, before receiving this letter, Ford is offering a full refund. For a refund, please give the original copy of your paid work-order or parts receipt to your dealer. In such cases, however, both front seat belt assemblies should again be replaced under this recall.
Changed Name, Address, or Sold the Vehicle?
If you have changed your name or address, or have sold the vehicle, please fill out the enclosed prepaid postcard. Sign and date it and mail the card to Ford.
If you cannot get the recall service performed, contact the "National Owner Relations Office" or the nearest Ford of Canada Regional Office. The addresses and telephone numbers for these offices are shown in your vehicle's Owner Guide. Your Ford or Lincoln Mercury dealer can also give you this information. Please identify your vehicle's serial number in any correspondence.
We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your vehicle.