Attachment I
Attachment I Page 2 of 5Revised: May 1990
PARTS ORDERING
Some recalibration kits (3-5 kits) were direct shipped to your parts department. Verify this shipment and order additional kits as necessary.
Recalibration Kit
Service recalibration kits must be ordered through normal channels.
Transmissions
Transmissions for this program are available on an exchange basis and are to be ordered using Hotline Number:
1-800-344-8145
Hours of Operation: 9am to 5pm (Detroit Time)
Removed transmissions must be returned per instructions contained in the packaging material provided with the new transmission.
Failure to return the complete assembly in the container provided will result in dealership chargeback of the claim plus $750.00 for the core and case.
Claim $100.00 handling allowance for each transmission replaced.
TRANSPORTATION ASSISTANCE GUIDELINES
Transportation assistance is to be provided to owners returning their cars for this service program under the following guidelines:
Town Car Owners
Service Loaners are to be provided to Town Car owners when they return their car for service. Selection of the level of the loaner vehicle is to be based on the following order:
1st - A service loaner luxury car from the dealership
2nd - Rental of a luxury car from Budget RAC or other nearby rental agency
3rd - A service loaner Grand Marquis from the dealership
4th - Any available FoMoCo Rental unit (Dealer Daily Rental units should be considered over an independent rental company)
* Revised May 1990
Attachment I Page 3 of 5
TRANSPORTATION ASSISTANCE GUIDELINES (Continued)
Crown Victoria and Grand Marquis Owners
Service loaners are to be provided to Crown Victoria and Grand Marquis owners if their vehicles require an exchange transmission. Selection of the level of the loaner vehicle is to be based on steps 3 and 4 above except that a Crown Victoria would apply in Step 3 for such owners.
Other Guideline Information
The above guidelines provide for no-charge service loaner car (with the exception of costs for gasoline) for as many days that the vehicle is out of service.
All drivers must be 21 years of age or older and listed on the Rental Agreement. The only exception to the age requirement would be if the underage driver is the registered owner of the vehicle.
Owners may elect to drive their cars. This may happen during the waiting period for the replacement transmission to arrive. Owners making this election must be instructed to use the "D" transmission selector position and to avoid the "OD" selector position.
Dealer Reimbursement for Transportation Assistance
For service loaners provided under steps 1 and 3 - Claim payment under the Lincoln-Mercury and Ford Division Service Loaner Programs.
Remember, when you provide a dealership Town Car, Grand Marquis, or Crown Victoria, request reimbursement from the Lincoln-Mercury or Ford Division Service Loaner Programs.
For service loaners provided under steps 2 and 4 - Claim for reimbursement up to $50 for each day.
Note: Remember reimbursement claims for cars provided from rental companies are to be entered on the same form 1863 as that for the program repair. Enter the work "Rent" in the last labor column, the number of days the vehicle was rented, and the total amount (not to exceed $50 per day).
Attachment I Page 4 of 5
Revised: May 1990
LABOR TIMES
USE ONE OF THE FOLLOWING TIMES/OPERATIONS:
Hours Operation
1. Inspect the Transmission and Return the Car to the Owner (When the Tag Shows an OK Transmission) . . . . . . . . . . . . . 0.3 B89A
2. Inspect the Transmission and Install the
Recalibration Kit . . . . . . . . . . . . 2.5 B89B
3. Inspect the Transmission, Call the Hotline, Provide Owner With Driving and Transmission Availability Information, and Replace the Transmission.
* 1989-Model Town Car, 1989/1990-Model Crown Victoria and Grand Marquis . . . . 3.8 B89C
* 1990-Model Town Car . . . . . . . . . . 4.0 B89D
(Transmission to be replaced at later date when exchange provides replacement transmission)
CLAIM PREPARATION
General Instructions
A copy of these instructions should be filed in Subject 5.5 or 9.0 of your Warranty and Policy Manual
Service provided under Owner Notification Program B89 must be submitted on warranty claim Forms 1863. Include the information shown below. Enter Program Number B89 in the Program Code box in the upper left of the form. Claims should be submitted through the Direct Warranty Entry (DWE) System.
* Causal Basic Part Number - 7003
Condition Code - 65
Labor Operations - SEE LABOR TIMES
Scheduled Time - SEE LABOR TIMES
Program Code - B89
Remember to claim for rental loaner cars on Claim Form 1863.
Transmission Handling Allowance Instructions
Claim $100.00 as a handling allowance for each transmission replaced. To claim this allowance you must:
^ Enter ALLOW in the Basic Part Number column.
^ Enter NET in the Quantity column.
^ Enter $100.00 in the Amount column.
The allowance is not eligible for a 30% parts allowance.
*Revised May 1990
Attachment I Page 5 of 5
Revised: May 1990
REFUND CLAIMS
Refund requests submitted under Owner Notification Program B89 are governed by the following guidelines:
^ Refunds include parts, labor, towing and any deductible amount owners may have paid.
^ Repairs must have been made prior to receipt of notice of this program and as a result of this condition.
^ Refund requests will be permitted for emergency repairs that occur after receipt of notice of the program.
^ Owners must furnish an original paid repair order or parts purchase receipt. These documents must be retained in your service file for at least one year following the date of Company notification of payment of the claim.
^ Owner refund requests must be submitted on separate warranty claim Forms 1863. In addition to the information shown for the special preparation of Owner Refund claims (Reference: Warranty and Policy Manual - Subject 6.1), please enter the information shown below:
* Causal Basic Part Number - 7003
Condition Code - 65
Labor Operation - REFUND
Administrative Allowance - 0.2 Hrs.
Program Code - B89
^ An administrative allowance of 0.2 hours will be allowed for processing each eligible owner refund request. To claim the allowance, enter ALLOW in the Labor Operation No. column and 0.2 in the Scheduled Time column. Extend the 0.2 hours at your authorized warranty labor rate and enter the result in the Amount column.