Owner Letter

Serial Number: 1FMCA11S6XYZ12345

Date Here

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 92B11, to owners of certain 1989 and 1990 Thunderbird and Cougar cars equipped with 4-wheel disc brakes.

REASON FOR THIS PROGRAM:
Some cars equipped with 4-wheel disc brakes may exhibit a brake shudder (roughness) during braking causing the car to vibrate and the steering wheel to shake. This problem has returned on some cars that were repaired under a previous Owner Notification Program.

We apologize for the inconvenience this second brake program may cause, but we have found that the front brake linings installed on your car may be too abrasive. The abrasive linings can cause the rotors to wear unevenly. We have new improved brake linings for your car and we want to be sure your car has the latest level of parts.

NO COST SERVICE:
At no cost to you, your dealer will replace both front brake rotors and linings with new rotors and new non-abrasive linings. This no charge service is available for 1 year from the date of this letter.

HOW LONG WILL IT TAKE?
The time reeded for this service is about two hours. However, due to service scheduling times, your dealer may need your car for one full working day.

CALL YOUR DEALER:
Ask for a service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

REFUNDS:
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please show your paid work-order to your Ford or Lincoln-Mercury dealer.

FUTURE SERVICE:
If the brake linings installed by this service program ever require replacement, use Ford part number F1SZ-2001-A or equivalent to maintain proper performance.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.