Owner Letter

Serial Number: 12345678901234567 S34 May, 1991

Mr. John Sample
123 Main Street
Anywhere, USA 12345


This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1990 and 1991 Thunderbirds and Cougars.

Safety Defect The nuts which attach the windshield wiper motor of your car may not have been adequately tightened.

If the wiper motor nuts loosen the wiper blades may not clean the windshield as they should. In some cases, the wiper blades may stop operating.

Warning An inoperable wiper system may lead to impaired visibility during inclement weather which may result in a vehicle crash.

Repairs At no cost to you, your dealer will inspect and if necessary, repair the wiper motor attachment of your car.

How long will The time needed to repair your car is about one hour.
it take? However, due to service scheduling times, your dealer may
need your car for one full working day.

Call your dealer Call your dealer without delay and ask for a service date. Your dealer has instructions for
making the repair.

When you bring your car in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.


Changed address If you have, please fill out enclosed prepaid postcard and mail it to us.
or sold the
car?


If the dealer doesn't make the repair promptly and without charge, you should contact the Ford Parts and Service Division Office whose address is shown in your Owner Guide booklet. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, SW, Washington, DC 20590 or call the toll free Auto Safety Hotline 800-424-9393 (Washington DC area residents may call 366-0123).

We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built car.