Owner Letter
Serial Number 1FMCA11S6XYZ12345 92B09 October, 1992Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor Company is providing a no-charge Service Program, Number 92B09, to owners of certain 1991 and 1992 model Capris.
REASON FOR THIS PROGRAM
An incorrect alternator drive pulley and belt may have been installed on your car. This could lead to belt slippage, belt failure, and a discharged battery.
NO COST SERVICE
At no cost to you, your dealer will inspect and, if necessary, replace the alternator drive pulley and belt.
HOW LONG WILL IT TAKE?
The time needed for this service is less than one hour. However, due to service scheduling times, your dealer may need your vehicle for one full working day.
CALL YOUR DEALER
Call your dealer now. Ask for a service date and if parts are in stock.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your car in, give the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
REFUNDS
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please show your paid work-order to your Ford dealer.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.