A/T - AXODE Transmission Exchange Program

Article No.
94-14-5

07/13/94

^ AX4S (AXOD-E) - TRANSAXLE EXCHANGE REQUIRED WHEN REPAIR COST EXCEEDS $1,300

^ TRANSAXLE - AX4S (AXOD-E) - EXCHANGE PROGRAM INCREASES AVAILABILITY OF REMANUFACTURED UNITS - CONTINENTAL, TAURUS, SABLE WITH 3.0L OR 3.8L ENGINE AND TAURUS SHO WITH 3.2L ENGINE

FORD:
1991-93 TAURUS
1993 TAURUS SHO

LINCOLN-MERCURY:
1991-93 CONTINENTAL, SABLE

ISSUE:
Beginning July 1, 1994, an expanded transaxle exchange program increased the availability of Ford Remanufactured AX4S (AXOD-E) transaxles for powertrain warranty, ESP, After Warranty Adjustments (AWA), customer paid repairs and over-the-counter sales for the certain vehicle applications.

ACTION:
Dealers are REQUIRED to use an exchange in place of overhaul for warranty repairs on covered applications when the estimated cost of repair exceeds $1,300. Effective July 1, 1994, the AX4S (AXOD-E) Exchange Hotline will end for these applications. Dealers will be unable to obtain an AX4S (AXOD-E) exchange transaxle by calling the former AX4S (AXOD-E) Exchange Hotline.

AX4S (AXOD-E) PROGRAM CHANGES

Effective July 2, 1994, the AX4S (AXOD-E) exchange program covering certain 1991-1993 car applications will change from the current voluntary program to a program available for both Ford-paid (warranty, ESP and AWA) and retail repairs. Dealers may order these transaxles from their facing Ford Authorized Remanufacturer (FAR).

Some details of the new program are as follows:

1. AX4S (AXOD-E) EXCHANGE HOTLINE (1-800-345-6895) ENDS FOR THESE APPLICATIONS

Effective July 1, 1994, dealers will NOT be able to obtain an AX4S (AXOD-E) exchange transaxle for these applications by calling this number after that date.

2. FAR EXCHANGE REQUIRED FOR FORD-PAID REPAIRS

a. Dealers MUST use a Ford Remanufactured AX4S (AXOD-E) transaxle for all Ford-paid repairs in which the estimated cost of repair exceeds $1,300. Any 1863 claim for AX4S (AXOD-E) repairs which exceeds $1,300, and which does not use a Ford Remanufactured AX4S (AXOD-E) transaxle assembly will be rejected, and will require Zone Manager approval.

b. There are special provisions for claim payment if a Ford Remanufactured AX4S (AXOD-E) transaxle assembly is not available. Details of these special provisions will be provided by local Ford Authorized Remanufacturer any time they cannot provide an assembly on a timely basis. Special claim payment provisions will also be summarized in the Exchange Program Guide binder revisions (effective July 1, 1994).

HOW TO GET THESE TRANSMISSIONS

Ford Remanufactured AX4S (AXOD-E) transaxles are stocked by facing Ford Authorized Remanufacturers. Order these transaxles direct from the FAR's for all repairs, both Ford-paid and retail.

PRICE

The dealer exchange price of the Ford Remanufactured AX4S (AXOD-E) transaxle is $900. Suggested list exchange prices are $1,200. The core value is $600.

RETURN CORES TO FAR FOR CREDIT

Unlike the prior program, AX4S (AXOD-E) cores must be returned to the FAR for core credit. Local facing FAR's will pick up these cores on their regular visits and issue appropriate core credit.

FCS-700 TAG ON FORD-PAID REPAIRS

Dealers will not claim core credit on form 1863. To ensure that cores from AX4S (AXOD-E) repairs are picked up as soon as possible, cores can be picked up by FAR's before dealer 1863 claims are submitted and paid. To ensure that all cores are returned, however, an FCS-700 tag will be sent requesting proof of core return to the FAR.

^ Dealerships will receive an FCS-700 tag after the 1863 claim is paid.

^ A validated ORIGINAL CORE RECEIPT (yellow top copy) must be stapled to the FCS-700 tag and returned to the Warranty Parts Return Center before the tag and part due date. Failure to comply with this requirement will result in a CHARGE-BACK of the entire AX4S (AXOD-E) transaxle repair.

^ If the FCS-700 tag is received before the FAR picks up the core, hold the FCS-700 tag until the core is picked up.

NOTE:
DO NOT RETURN THE CORE TO THE WARRANTY PARTS RETURN CENTER.

^ After the FAR picks up the core, attach the validated CORE RECEIPT (yellow top copy) left by the FAR to the FCS-700 tag and mail it to the Warranty Parts Return Center before the tag and part due date.

ALL-DEALER LETTER AND REVISED EXCHANGE PROGRAM GUIDE

An all-dealer letter dated July 1, 1994 and an update to the Exchange Program Guide gives complete details of this program.

OTHER APPLICABLE ARTICLES: NONE
WARRANTY STATUS: INFORMATION ONLY
OASIS CODES:
501000, 502000, 503000, 503300, 504000