Owner Letter
Serial Number: 12345678901234567 95B80Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor Company is providing a no-charge Service Program, Number 95B80, to owners of certain 1992, 1993 and 1994-model Taurus and Sable cars equipped with 3.0L engines (does not include 3.0L SHO engine equipped Taurus).
Reason For This Program
The heater to engine coolant bypass hose may crack resulting in coolant loss and possible engine overheating.
No Charge Service.
At no charge to you, your dealer will replace the engine coolant bypass hose.
Your car is eligible for this program through six-months from the date on this letter, regardless of mileage.
It is very important that you contact your dealer about this program without delay. Please arrange to have this repair procedure completed promptly as engine damage may occur if this service is not performed.
How Long Will It Take?
The time needed for this service is about one hour. However, due to service scheduling times, your dealer may need your car for one full working day.
Call Your Dealer Without Delay
Ask for a service date and if parts are in stock for Program Number 95B80.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your car in, show the dealer this letter. If you misplace this letter, your dealer will still do the work, free of charge.
Refunds
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please give your paid original receipt to your dealer.
Changed Address or Sold The Car
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.