Owner Letter

Serial Number: 12345678901234567 93S62 May, 1993

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1993 Taurus and Sable vehicles equipped with antilock brake system (ABS).

SAFETY DEFECT

Some of the affected vehicles may have an incorrect AntiLock Brake System Brake Controller installed.

Under certain conditions, in the ABS mode only, these vehicles may experience a momentary decrease in brake effectiveness. There is no effect on vehicle operation during normal braking.

REPAIRS
At no charge to you, your dealer will inspect the ABS Brake Controller and, if necessary, replace it. Dealers currently have instructions and parts ordering information.

HOW LONG WILL IT TAKE?
The time needed for this service is about one half hour. However, due to service scheduling times, your dealer may need your vehicle for one full working day. If the inspection reveals that an ABS Brake Controller is required, your dealer will have to order a replacement controller.

RENTAL CARS
Until the replacement ABS Brake Controller arrives, your dealer will provide you with a free (except for fuel) rental car.

CALL YOUR DEALER
Call your dealer without delay. Ask for a service date and whether parts are in stock.

When you bring your Taurus or Sable in, give the dealer this letter. If you misplace this letter, your dealer will still do the work, free of charge.

CHANGED ADDRESS OR SOLD THE CAR?
If you have changed your address or sold the car, please fill out the enclosed prepaid postcard and mail it to us.

If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P.O. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D.C. area residents may call 366-0123).

We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built car.