Operation CHARM: Car repair manuals for everyone.

Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.

PLEASE NOTE
Correct all vehicles in stock before delivery. Federal law requires dealers to complete any outstanding safety recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $1,100 per vehicle.

PROMPTLY CORRECT
Affected vehicles on the enclosed list.

Other eligible vehicles which are brought to your dealership.

DEALER OWNER CONTACT
Immediately contact any affected owners who have taken delivery of any of the affected vehicles. Give owner a copy of the Owner Letter and schedule a service date.

REGIONAL CONTACT
Advise regional office if:

^ an owner cannot be contacted.

^ an owner does not make a service date.

CLAIMS SUBMISSION
Enter claims using DWE. See Section 3 of the October 1997 ACES II manual for submission instructions on ONP/Recall claim types.

REFUNDS
See Section 3 of the ACESII Manual.