Owner Letter
Serial Number 12345678901234567 April, 1994Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor Company is providing a no-charge Service Program, Number 94M83, to owners of certain 1992 and 1993 Model Year Tempo and Topaz cars.
REASON FOR THIS PROGRAM
On some of these cars, the rubber isolator in the engine crankshaft pulley may, during periods of high temperatures, loosen from the outer ring resulting in a loud clanking noise. If ignored and not repaired, loss of all accessory functions, including power steering, water pump, air conditioning and electrical charging system can occur.
NO COST SERVICE
If your car should experience this condition, your dealer will replace the engine crankshaft pulley assembly. This no-charge service is available for 6 years/60,000 miles, whichever occurs first, from original warranty start date, or through June 30, 1995, whichever provides greater coverage.
HOW LONG WILL IT TAKE?
The time needed for this service is about two hours. However, due to service scheduling times, your dealer may need your car for one full working day.
CALL YOUR DEALER
Ask for a service date and if parts are in stock.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When You bring your car in, give the dealer this letter
If you misplace this letter, your dealer will still do the work, free of charge.
REFUNDS
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please give your paid work-order to your dealer.
CHANGED ADDRESS OR SOLD THE CAR?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.