Dealer Letter

To:
All Ford and Lincoln-Mercury Dealers

Subject:
Owner Notification Program 95B79 - Remote Keyless Entry System Transmitters - Special "Mail-In" Service Program

OASIS
NO

Owner List
NO

Parts Return
NO

Program Terms
Available through October 31, 1996

Affected Vehicles
1994-model Continental, Explorer, Crown Victoria, Grand Marquis and Town Car, 1994 and 1995-model Mustang, Taurus, Sable, Thunderbird, Cougar, Mark VIII, Probe, F-Series, Bronco, Econoline and 1995-model Contour, Mystique and Windstar vehicles equipped with the factory installed remote keyless entry system option. (This is the rectangular-shaped transmitter, manufactured by TRW Corp.)

Reason For This Program
The remote keyless entry system transmitter positive battery terminal contact surface may develop corrosion and result in intermittent transmitter operation and/or unnecessary battery replacement.

Service Action
Owners of affected vehicles will be notified of a special "mail-in" up-grade program and will be instructed to return their transmitters in a special prepaid mailing envelope. The transmitters will be serviced at a central facility and returned to owners. This bulletin provides instructions if owners should return to dealers for service.

Owners will use the special mailing envelope for this special "mail-in" service. However, there are two situations where an owner may contact their dealer: 1.) where the special mailing envelope cannot be located, or 2.) where the central servicing facility was unable to perform the required upgrade of the transmitter for technical reasons.

Dealers are required to provide transmitter reprogramming service along with a free engine oil and filter change. In these situations customers will have received an authorization letter along with the new transmitters. Additionally, customers are informed that the authorization letter and the transmitters are to be presented when requesting this service.

Limited-Time Program
This special "mail-in" program will only be available through October 31, 1996.

Special Toll-Free Number for Owner's Questions
A special toll-free number is available for owners (1-800-490-4288) from 7:30 a.m. to 7:30 p.m. weekdays and 8:00 a.m. to 3:00 p.m. on Saturdays (All times are Eastern Time).

Technical/Administrative Questions?
Claims Information 1-800-423-8851
Other Program Questions 1-800-325-5621

Attachments

Attachment I
^ Administrative Information
^ Labor Allowances
^ Parts Ordering Information

Attachment II
^ Technical Information