Labor/Parts

Additional Coverage on Affected Vehicles to 7 Years or 100,000 Miles, Whichever Occurs First, From The Original Warranty Start Date -OR- Through October 1, 2000 or 100,000 Miles, Whichever Occurs First, Regardless of Time in Service. Coverage is Automatically Transferred to Subsequent Owners.





Service Repair procedure includes replacement of both head gaskets, a change of the oil and oil filter and includes a complete cooling system flush. Labor time for cylinder head flatness check, cylinder head and cylinder block gasket surface preparation and cleaning are provided for. All procedures are incorporated into one labor time for each vehicle line. Technicians are strongly encouraged to follow the service guidelines as presented in Attachment III.

Refer to Technical Service Bulletin # 93-23-14 for approved Ford service procedures for cleaning gasket surfaces.

Do not use a Surface Reconditioning Disk (pad/cookie) or other fiber abrasive to clean the head gasket surfaces. Fibers from the disk could get into the oil and oil pan, and the fibers will migrate and clog the oil by-pass valve and cause major engine failure. Engine warranty claims after such a repair may be subject to scrutiny.

Some engine assemblies replaced under warranty have been found with internal contamination. This condition may be traceable to a previous repair involving removal of the valve cover(s), intake manifold(s), cylinder head(s) and/or front engine cover. Scuffed piston/bores, excessively worn crankshaft/camshaft bearings, low oil pressure, engine knocking and excessive oil consumption can result from improper engine gasket preparation.

PART REQUIREMENTS

Parts Ordering Information





Parts will not be direct shipped for this program. Order your parts requirement through normal order processing channels





In the event that an engine is required to fix a vehicle under this program, and one is not readily available, a customer-driven process has been developed to reacquire the vehicle from the customer. Contact your Regional Customer Service Manager (CSM) for details.





The amount listed is the maximum number of quarts allowed for claiming purposes. Windstar vehicles equipped with auxiliary heat, up to 7 quarts may be claimed.

DEALER PRICE

For latest prices, check or call your:

^ Order Processing Center

^ DOES II

^ Updated Price Book

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000

EXTRAORDINARY EXPENSE ALLOWANCE

Extraordinary expenses associated with coolant disposal may be included on the claim. Supporting documentation justifying these costs must be maintained and are subject to audit.

^ Expenses associated with coolant disposal must be entered as "HANDLG" in the Miscellaneous Expense Area.

CLAIMS PREPARATION

- Enter using DWE.

- Use code information shown below:

Program Code - 00M09

Labor Operation - See previous information

See Sections 5 & 6 of the ACES II manual for detailed instructions.

NOTE:
All repairs identified as related damage MUST be completed and submitted for payment within the Owner Notification Program time limit. Claims for repairs performed beyond the time limit will not be accepted for payment by ACES II.

If a repair was completed within the program limits and the dealer believes a related damage condition was present, but not detected at that time, the dealer must contact the Warranty Action Team (WAT) at 1-800-423-8851 for consideration of a manual pay exception. Exceptions will be considered on a case-by-case basis.