Inspection and Verification (Start Testing Here)

1. Verify the customer's concern by operating the vehicle to duplicate the condition.
2. Visually inspect the vehicle to determine any obvious causes of the concern(s).
3. If the inspection reveals obvious concern(s) that can be readily identified, service as required.
4. If the concern(s) remains after the inspection, determine the symptom(s) and go to the Symptom Chart. Symptom Related Diagnostic Procedures