Attachment I - Administrative Information
Extended Coverage Program 04N02-S1Certain 1999 through 2002 Model Year Cougar Vehicles Fuel Delivery Module
OASIS ACTIVATED? Yes
You must use OASIS to determine if a vehicle is eligible for this program.
NOTE:
Under Program 04N02-S1, each vehicle is limited to one replacement FDM Submission of a claim under 04N02-S1 will remove the vehicle from OASIS because the affected vehicles are not eligible for multiple repairs once the FDM has been replaced Owners who previously had their vehicles repaired under 04N02 (using the previous design FDM) prior to this Supplement are eligible for a second repair under 04N02-S1; affected VINs have been reopened in OASIS.
FSA VIN LIST ACTIVATED? No
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the symptoms described earlier in this letter.
SOLD VEHICLES
Only owners with affected vehicles that exhibit the stated symptoms will be directed to dealers for service action.
TITLE BRANDED/SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage.
Requests for approval after completion of the repair will not be granted.
ADDITIONAL LABOR TIME
^ If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.
^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.
OWNER REFUNDS
Ford Motor Company will only refund owner-paid repairs made before the date of the Customer Notification Letter (or after the date of the letter if an emergency repair was made away from the servicing dealer). Refund claims that include other non-covered repairs, or those judged by Ford to be excessive, will not be accepted for reimbursement.
Refund Claiming Information. (Submit on separate repair line.)
- Program Code: 04N02 - Misc. Expense: ADMIN
- Misc. Expense: REFUND - Misc. Expense: 0.2 Hr.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using Direct Warranty Entry (DWE).
^ Related damage or refunds must be claimed on a repair line that is separate from the FSA's repair line.
^ "MT" labor should be submitted on a separate repair line with the related damage flag checked.
^ Refer to ACESII manual for claims preparation and submission information.