Campaign - Heater Hose Clamp Adjustment
Number01T05
Supplement # 1
Claim Information
Date: September, 2001
2002 Taurus/Sable Heater Hose Clamps Upgrade Prior to Sale
Model Year
2002
Model
Taurus/Sable
Assembly Plant
Chicago
Vehicle Build Date Range
Certain vehicles built from August 27, 2001 through September 4, 2001
Coverage Terms
Through applicable new vehicle warranty coverage only (3/36)
OASIS Activation
Yes, you must use OASIS to determine if a vehicle is eligible for this Special Service Instruction.
Involved Unit Listing
Yes, list will include in-stock units identified by Ford Motor Company as of the date this SSI was issued. Promptly correct all affected in-stock units, as identified on your dealer Online Involved Unit Listing available on QCDealer.com.
Customer Satisfaction Opportunity
Correct affected vehicles identified in OASIS, which are brought to your dealership within the applicable new vehicle warranty coverage period. This is an opportunity to provide additional warranty service for customers who use your service department.
Because customers will not be expecting this service, before performing the repair, dealers should inform owners that this service will be performed on their vehicle to improve their overall satisfaction. Upon completion of this SSI, the customer must be provided with a written repair order that confirms what specific services (parts and labor) were performed.
Rental Vehicles
Rental vehicle coverage is not approved for this SSI.
Issue
In some of the affected vehicles, the heater hose clamp may be improperly positioned on the heater hoses leading to and from the heater core. This condition could cause coolant to leak from these connections. This loss of coolant could reduce the effectiveness of the cooling system and lead to engine overheating.
Action
On all affected vehicles, dealerships are instructed to inspect and, if necessary, adjust the position of the heater hose clamps at the heater core. (See Technical Instructions.)
Administrative Details
Claims preparation and Submission
Note:
Please prepare and submit claims on the ACESII warranty screen rather than the ACESII recall screen.
^ Enter claims using DWE.
^ Refer to ACESII Manual for claims preparation and submission information.
^ Use code information shown below:
^ Claim Code - 01T05
^ Causal Component - 18572
^ Condition Code - 79
^ Labor Operation - 01T05A or 01T05B
^ Customer Concern Code - F99
Labor Allowances
Parts Requirements
NONE
Questions?
Claims Information: 1-800-423-8851
Special Service Support Center: 1-800-325-5621
Technical Instructions
1. Inspect the position of the heater hose clamps at the heater core inlet and outlet fittings.
The clamps should be positioned so that the outer edge of the clamps are approximately 4 mm - 5 mm (3/16 inch) from the end of the heater hose.
2. If the clamps are not properly positioned, adjust their position as described above.
3. Check engine coolant level and top off if necessary. *
* In those rare cases where the addition of coolant is necessary, please charge this coolant to the claim.