Attachment I - Administrative Information

OASIS

You must use OASIS to determine if a vehicle is eligible for this recall.

PROMPTLY CORRECT

Promptly correct all affected vehicles on your FSA VIN Lists. Also correct other affected vehicles identified in OASIS which are brought to your dealership.

DEALER-OWNER CONTACT

Immediately contact any of your affected owners whose names are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Owner Letter and schedule a service date.

Note:
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states/provinces/countries. Accordingly limit the use of this listing to the follow-up necessary to complete this action.

REGIONAL CONTACT

Advise regional office if an owner:

^ cannot be contacted

^ does not make a service date

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

^ Parts Reimbursement: Parts reimbursement for the glass is at the Dealer's actual cost plus applicable parts allowance. The actual cost plus applicable parts allowance CANNOT exceed Dealer Price of the glass plus applicable parts allowance. Use OSP to claim reimbursement for the urethane and primer.

^ Labor Reimbursement:

^ If the Dealer performs the glass replacement, labor reimbursement is at the published labor operation hour(s) multiplied by the Dealer's approved labor rate (refer to attachment II for labor operation).

^ If the Dealer chooses to sublet the glass replacement, either the published operation or the actual Outside Labor (OSL) charge may be claimed. If the actual OSL charge is claimed, the OSL amount CANNOT exceed the standard operation amount at the Dealer's approved labor rate.

^ Attach the Carlite glass sticker, found on the replacement windshield, to the repair order (RO) to verify the use of approved glass.

RENTAL CARS

The use of rental vehicles is not authorized for this program.