Inspection and Verification

INSPECTION AND VERIFICATION

WARNING: If equipped with the fire suppression system, refer to Fire Suppression System for important safety warnings.

1. Verify the customer concern.

Visual Inspection Chart:

2. Visually inspect for obvious signs of mechanical or electrical damage.
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
4. If the cause is not visually evident, connect the diagnostic tool to the data link connector (DLC) and select the vehicle to be tested from the diagnostic tool menu. If the diagnostic tool does not communicate with the vehicle:
- check that the diagnostic card is correctly installed.
- check the connections to the vehicle.
- check the ignition switch position.

5. If the diagnostic tool still does not communicate with the vehicle, refer to the diagnostic tool operating manual.
6. Carry out the diagnostic tool data link test. If the diagnostic tool responds with:
- CAN, SCP, or ISO circuit fault; all electronic control units, no response/not equipped, refer to Information Bus (Module Communications Network).
- No response/not equipped for the DDM, refer to Body Control Systems (Multifunction Electronic Control Module).
- System passed, retrieve and record the continuous diagnostic trouble codes (DTCs), erase the continuous DTCs, and carry out self-test diagnostics for the DDM.

7. If the DTCs retrieved are related to the concern, go to the Drive Door Module (DDM) Diagnostic Trouble Code (DTC) Index. Diagnostic Trouble Code Tests and Associated Procedures
8. If no DTCs related to the concern are retrieved, GO to Symptom Chart. Symptom Related Diagnostic Procedures