Audio - External Device Issues Connected To AUX-IN

SI M65 03 12
Audio, Navigation, Monitors, Alarms, SRS

June 2012
Technical Service

SUBJECT
Audio Issues when External Device Is Connected to the AUX-IN

MODEL
R55 (Cooper Clubman, Cooper S Clubman, John Cooper Works Cooper S Clubman)

R56 (Cooper, Cooper S, John Cooper Works Cooper S)

R57 (Cooper Convertible, Cooper S Convertible, John Cooper Works Cooper S Convertible)

R58 (Cooper Coupe, Cooper S Coupe, John Cooper Works Cooper Coupe)

R59 (Cooper Roadster, Cooper S Roadster, John Cooper Works Cooper Roadster)

R60 (Cooper Countryman, Cooper S Countryman, Cooper S Countryman All4)

Vehicles produced from January 31, 2012 equipped with an AUX-IN socket

INFORMATION
A new AUX-IN socket with increased retention force has been installed. The new AUX-IN socket requires greater force when connecting an AUX-IN cable.

SITUATION
When playing music from an external device (e.g., MP3/MP4 player, cell phone, etc.) connected to the AUX-IN socket in the center console, the audio output is:

^ Distorted (e.g., crackling, static, etc.)

^ Dropping out in certain loudspeakers

^ Inoperative

CAUSE

1. The AUX-IN connector is not plugged in all the way.

2. The AUX-IN socket is defective.

CORRECTION
Verify the complaint with the customers external device, including the AUX-IN cable.

Step 1:

Check whether the AUX-IN connector is plugged in all the way by disconnecting and reconnecting the AUX-IN cable. When reconnecting the AUX-IN cable, make sure the AUX-IN connector is pushed all the way into the AUX-IN socket (slight force may be applied to overcome resistance).

^ When the AUX-IN is working correctly, explain the issue to the customer.

^ If not, refer to Step 2.

Step 2 (only if necessary):

Replace the AUX-IN socket if the AUX-IN connector is already plugged in all the way and it is still not working correctly.





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