Claims Information

Claims Submission for Campaign Repair/Replacement of the Injectors:





The illustration is the updated coding information for this campaign. The information regarding Rental Vehicle Expense Assistance and VOR Freight Reimbursement was not included in the original/superseded Campaign Bulletin # NTB96-010.

NOTES:
1. New Claims System dealers only.

2. Old system dealers only.

3. Flat Rate Time(s) include sufficient labor time for the replacement of any of the "Related Hoses/Parts/Electrical Connectors" listed in the Parts Information tables above.

4. Use either P51372 OR P51373, but not both.

TOWING EXPENSE

If required, towing expenses to the nearest Nissan dealer should be submitted using expense code 501 (New Claims System dealers) or part number SUBLTTOWXX (old system dealers).

VOR FREIGHT REIMBURSEMENT

For this campaign only, VOR freight expense, for VOR freight not prepaid by Nissan, may be submitted using expense code 600 (New Claims System dealers) or part number VRxxxxxxx (where xxxxx is the invoice number - old system dealers).

RENTAL VEHICLE EXPENSE ASSISTANCE

If the vehicle is inoperative awaiting parts ordered through the Customer Care process, rental vehicle assistance may be submitted using Expense Code 502 (New Claims System dealers) or part number SUBLTRENTX (old system dealers). The maximum dollar reimbursement is $30.00 per day for up to three days ($90.00 total). Amounts exceeding $90.00 will require regional claim approval.

New Claims System dealers should use the following procedure:

Expense Code Coverage 1 Amount 1

502 CM Actual Amount

PARTS RETENTION

For this campaign only, removed parts must be scrapped as soon as:

1. The QC Inspection (if required) has been performed and the inspector concurs that the campaign repairs have been properly completed.

2. The work order line has been reported as paid on the daily Claims Activity Report (New Claims System dealers - Report # VWO5020-R1. Old system dealers - Report # WDN0940-R1).