Quality Control (QC) Inspection

Dealers must request 3rd party QC inspection immediately following completion of campaign repairs (P5137). These inspections will be conducted by Integrated Warranty Services, Inc. (IWS). This requirement will stay in effect until further notice.

Requests for QC inspections may be made by completing the IWS Inspection Request Form included in this bulletin and faxing it to (310) 323-3636. Please photocopy the IWS Inspection Request Form as needed to ensure an adequate supply of forms for future QC Inspections. Inspectors will be at the dealership within 36 hours.

An IWS Inspection Report stating that campaign repairs are complete and correct must exist before dealer submission of the campaign claim (P5137). Inspector determination that repairs are incomplete or incorrect will be reported to the dealer service manager immediately following inspection and must be completed or corrected by the dealer (without cost to Nissan or the customer). Vehicles must then be inspected again.

Copies of both Quality Control Inspection Checklists used by inspectors to guide them through each vehicle inspection are included in this bulletin. A copy of the IWS Inspection Report has also been included for your information. This report will be supplied and completed by the IWS inspector for every inspected vehicle. The dealer copy of each report must be kept in the vehicle service file with all other repair documentation.

If the dealer fails to request QC inspection and receive inspector concurrence that all repairs have been properly completed, Nissan may charge back to the dealer the entire campaign claim amount.