Rental Car Policy

RENTAL CAR POLICY

Nissan authorizes dealers to provide customers a free rental vehicle under the following conditions:

1. The customer's vehicle has one or more seat belts that will not latch or function as designed, and;

2. The necessary replacement buckle/belt assembly is not available in the dealer's parts inventory, and has been ordered "vehicle off road" (VOR) and;

3. The rental period does not exceed 48 hours. Rental cars provided for more than 48 hours must be approved by Nissan regional personnel.

Failure to comply with these conditions may result in the chargeback of up to the entire rental car amount paid.

Dealers are instructed to follow the procedure below to minimize the need for rental cars.

1. When the customer calls for an appointment, verify the year and model of his/her Nissan and the color of the seat belts.

2. Ask the customer if he/she has had any problems with the seat belts latching.

a. If the customer has had no latching problems, ensure that the correct button kits are available at the time of the appointment.

b. If the customer indicates there has been a latching problem, order a pair of the correct buckle assemblies so they will be available on the appointment date.