Warranty Information - Suspended Warranty Claims

91nissan01

Reference: WARRANTY BULLETIN WB/91-001


Date: February 20, 1991


TO: ALL NISSAN DEALERS

SUBJECT: SUSPENDED WARRANTY CLAIMS


Currently, warranty claims containing errors such as lack of required DSM approvals and/or missing or invalid information are suspended and manually examined at the National Warranty Department before being returned to the submitting dealership for correction.

In an effort to reduce turnaround time for correction and approval and try to thereby reduce the delay in Warranty payment to dealers, the Warranty Department has made certain system enhancements. These changes (effective February 20, 1991) will result in the immediate, automatic return to the submitting dealership of those claims requiring dealer correction.

Returned claims suspended for dealer correction will appear on Datanet report No. VMN0945-R2 "Warranty Claims Suspended Report " on the next business day or, in the case of non-Datanet dealers on month-end Dealer Credit Status Report. Codes describing the specific area(s) of the claim which require correction or approval will be listed under the heading "Validation Messages Open" below the suspended claim header information.

As a reminder, when the suspended warranty claim is returned for correction, it is important to make the necessary corrections and resubmit the claim to Nissan as soon as possible, thereby minimizing unnecessary delay in the payment of the claim.


NATIONAL WARRANTY DEPARTMENT