Tools - CONSULT-II Repair Procedures

Classification:
TE00-013

Reference:
NTB00-057

Date:
July 14, 2000





CONSULT-II REPAIR PROCEDURES

SERVICE INFORMATION

If the CONSULT-II unit does not appear to function properly, use the service procedure in this bulletin to determine the course of action.

SERVICE PROCEDURE

Read through the list below to isolate the CONSULT-II malfunction issue and choose the applicable service procedure.

^ A vertical black line appears on the screen when turning the CONSULT-II off:
This is NORMAL. No repairs are required or needed.

^ CONSULT-II will not turn on:
CONSULT-II batteries require monthly discharge and recharge (conditioning) to function properly. Plug in the AC power supply, go to SUB MODE, then Battery Charge.

^ Screen flashes on and off accompanied by a beeping sound:
Most incidents involving the CONSULT-II are related to the software application cards (Blue-Diagnostics, Purple-NATS, Orange-ECM Reprogramming) or to the software "Resident" inside the CONSULT-II unit itself. All software application cards and the "Resident" software can be updated using ASIST. Go to Information Toolbox, CONSULT utilities, CONSULT-II and Update.

^ Any other CONSULT-II malfunctions:
If a CONSULT-II unit is in need of repair, follow the steps below. Each CONSULT-II unit will be repaired and returned to the dealer.

NOTE:
There is NO EXCHANGE PROGRAM for CONSULT-II.
a Call Tech-Mate at 1-800-662-2001 and ask for the Scan Tool Repair Specialist.
b. Request a Return Material Authorization (RMA) number.
c. Request shipping instructions.
d. Ship the CONSULT-II with the software card installed that was in the unit when the unit malfunctioned. It is very important to do this so the repair facility can properly test the unit.
e. The CONSULT-II unit will be returned within 48 hours of receipt using the same shipping method (Overnight, 2nd day, UPS Ground, etc.) that was used to ship the unit to the repair facility.