Tools - Consult (Scanner) Repair/Sales

Classification:
T&E96-007

Reference:
NTB96-050

Date:
July 3, 1996

CONSULT EXCHANGE PROGRAM

APPLIED VEHICLE(S):
All CONSULT-compatible vehicles

SERVICE INFORMATION

This bulletin outlines the new CONSULT Exchange Program effective on May 1, 1996. In addition, this bulletin provides 1996 CONSULT and accessory pricing.

CONSULT Exchange Program

The new CONSULT Exchange Program is designed to significantly reduce the down time for dealers when a CONSULT unit is in need of repair. Additionally, the Exchange Program provides a full one year warranty on exchanged units.

To improve repair timing and ensure our customers are serviced in the most efficient manner, follow the new CONSULT repair process below.

PROGRAM DESCRIPTION

The new Exchange Program for CONSULT units consists of the following steps:

1. The Tech-Mate representative will request dealers perform the following diagnostic steps to ensure its cabling, software and battery pack are not contributing to the unit's problems before processing the order:





- DDL Cable Check: Does CONSULT operate, but not access the vehicle or certain menu options? Test the DDL cable by swapping the cable with a known good cable or refer to the pin testing chart shown above.

- Software Check: Is UE951 displayed when CONSULT is turned on? UE951 is the latest software release and should be loaded into the CONSULT memory.

- Ni-cad Battery Check: Does the charge light come on when CONSULT is plugged into the charger? Does CONSULT fail to turn "ON" shortly after being charged or display "Low Ni-cad Battery"? Replace the Ni-cad battery as needed.

- Lithium Battery Check: If "Low Lithium batt volt!" is displayed, the Lithium battery under the card reader needs to be replaced, refer to NTB91-046/GI91-004 for replacement instructions. Replace as needed with Sanyo Electric Co. Ltd. P/N CR2032.

- Battery Pack Adapter Test: When CONSULT does not turn on shortly or displays "Low Ni-cad Battery' using the Ni-cad battery, check if CONSULT works using the battery pack adapter in place of the Ni-cad battery. If yes, replace the Ni-cad battery.

If the unit passes the above tests:

2. The dealer calls Tech-Mate (1-800-NMC-2001) and requests repair.

3. Dealer returns the CONSULT unit only (no cables, adapter, battery, etc.) to the Tech-Mate repair facility via next day air:

Tech-Mate CONSULT Repair
185 South Douglas Street
El Segundo, California 90245

4. After receiving the dealers unit, a refurbished CONSULT unit only (no cables or other accessories) is shipped to the dealer via next day air.

5. The repair facility evaluates the returned unit and generates an invoice for the repair.

6. Tech-Mate directly bills the dealer for the level of repair and shipping. The turn around time is expected to be 1-2 business days.

For simplification, a three level pricing structure has been developed based on the repair history of CONSULT. This pricing structure is detailed below:

Level A:
Touch Panel Cover, Upper Case, Lower Case, Connector Cover, Name Plate, Paper Cutter. $90.00, plus shipping.

Level B:
Replacement of any one of the three major Printed Circuit Boards (PCB), LCD card, Print Head or Memory read/write PCB. In addition to any cosmetic or mechanical parts covered under Level A. $330.00, plus shipping.

Level C:
Extensive damage or multiple PCB failures. An estimate will be provided to the dealer.

All exchanged units will receive a full one year warranty on the complete unit. All warranty returns will be repaired same day and shipped freight prepaid on the next business day.

1996 CONSULT PRICING





Included in this service bulletin is the CONSULT kit and accessory pricing information for 1996.

NOTE:
Kit list pricing varies with the release of new software.