Service Procedure

The basic procedure for handling service needs on the Nissan Integrated HomeLink(R) Transmitter system is as follows:

1. Customer contacts dealership (or dealership receives a Consumer Assistance Request).

2. Dealership reviews customer concern:

A. Verify correct transmitter programming (with customer).

B. Review diagnostics.

C. Verify (if known) that the home garage door system is compatible by contacting the HomeLink(R) Hotline.

NOTES:
^ A copy of the Nissan Integrated HomeLink(R) "programming card" is shown as Attachment II. This can be reviewed with the customer to verify proper programming. Additional programming cards can be ordered from Dyment Distribution Service by calling 440-572-0725 and requesting Dyment Part Number NHL-2.

^ Detailed programming instructions are also available at www.homelink.com.

^ Nissan Integrated HomeLink(R) LED Indicator Meanings are provided as Attachment III. Common Questions & Answers are also provided as Attachment IV.

3. If the customer has programmed the system correctly, but a problem still exists, the dealership should use the Nissan Integrated HomeLink(R) Tester Kit Essential Tool (Kent-Moore J-41540), to verify the system is transmitting a signal(s). (Also see step 6).

4. If the Nissan Integrated HomeLink(R) unit fails prescribed testing, the unit should be replaced.

5. If the unit passes the prescribed tests and a problem still exists, then the HomeLink(R) Hotline (1-800-355-3515) should be contacted for assistance. The HomeLink(R) Hotline will provide technical support.

The Hotline, for example, can determine if the customer's hand-held transmitter is HomeLink(R) compatible.

6. If the customer's hand-held transmitter is non-compatible, HomeLink(R) Hotline personnel will research the garage door system and may make available a "Fix Kit" if necessary. The Nissan customer pays for the "Fix Kit" interface and applies it to their (home) garage door system.

Other Important Considerations

1. Pre-1982 Garage Door Systems

In 1982, Federal Safety Standards mandated that manufacturers of garage door openers equip their systems with the safety stop and reverse features if they did not already do so. Those systems that do not have these features cannot be enhanced with the "Fix Kit" in the event that they do not program to HomeLink(R).

If these pre-1982 garage door openers are defective in any way, they cannot be serviced, and, in some states (New York, California, Minnesota, and Indiana) the openers must be totally disabled by the garage door opener service technician and the technician must notify the owner of the need to upgrade that system.

2. Fix Kit

The Fix Kit will, based on HomeLink(R) Hotline advice, allow most non-compatible garage door systems to work with the Nissan Integrated HomeLink(R) Transmitter. The Fix Kit is a customer billable item. Fix Kits will not be supplied for pre-1982 garage door opening systems.

3. Additional HomeLink(R) Compatible Products (details available at mwww.homelink.com)

^ HomeLink(R) Lighting Package and other Lighting and Appliance Modules.

^ Entry door locks.

^ Estate/Community Gates.

^ Security Systems.

NOTE:
None of these kits, nor any similar kits are covered by any Nissan support program or warranty. The customer should refer any concerns/questions about the HomeLink(R) Home Lighting Kit to the HomeLink(R) Hotline directly. Questions about support for the other kits shown here or other such kits on the market should be directed to their respective suppliers.