Campaign - Front Wheel Alignment Warranty Extension: Overview
Classification:WT04-003a
Reference:
NTB04-043a
Date:
August 8, 2005
2003-2004 350Z FRONT WHEEL ALIGNMENT
WARRANTY EXTENSION
This bulletin amends NTB04-043. This version amends the Applied Vehicles, Service Procedure, and Claims Information. Please discard all previous copies of this bulletin.
APPLIED VEHICLES:
All 2003 - 2004 350Z (Z33)
NOTE:
Nissan is extending the warranty for front wheel alignment related to tire noise to 36 months/unlimited miles or until 10/31/05, whichever is later, for all 2003 350Z models; and to 36 months from the original in service date and unlimited miles for all 2004 350Z models.
SERVICE INFORMATION IF YOU CONFIRM:
An applied vehicle has excessive front tire "roar" or "growl" noise under the following conditions:
^ When braking moderately
^ At speeds below 30 mph
^ On smooth road surfaces
ACTIONS:
Look at the Vehicle Equipment Chart to find out what action(s) you need to take.
^ If needed, perform the Front Tire Inspection Procedure.
> Front Tire Inspection results may require tire replacement.
NOTE:
There is a pro-rate schedule for tire replacement.
^ If needed, perform the Front End Alignment Check Procedure. Adjust if needed.
IMPORTANT:
The purpose of ACTIONS (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire bulletin as it contains information that is essential to successfully completing this repair.
VEHICLE EQUIPMENT CHART
NOTE:
If the vehicle is equipped with an aftermarket suspension system, other than the NISMO "S" Tune system, the customer must return the vehicle back to OEM condition before the alignment check.
SPECIAL CUSTOMER ASSISTANCE FEATURES
On some vehicles affected by this warranty extension, the original equipment front tires may have been replaced due to front tire noise or irregular wear on the inside portion of the front tires. If this is the case, please inform the customer that they may be eligible for reimbursement of these expenses and, if applicable, provide the customer with a copy of the Owner Letter and the "Checklist for Reimbursement of Prior Front Tire Replacement".
If the front tires were replaced at your dealership, please provide a copy of the related repair order/invoice, if available, to the customer. If the repair was completed at a location other than your dealership, please inform the customer that they will need to provide proof of the repair and proof of payment when they contact Nissan Consumer Affairs.
REPAIR FLOW CHART
WARRANTY EXTENSION DETAILS:
The warranty parameters applicable to the Section "WD" toe-in adjust Op Code "WD40AA" will be extended from the normal 12 months/12,500 miles "Adjustment" coverage to 36 months/unlimited miles or until 10/31/05, whichever is later, for all 2003 350Z models; and to 36 months from the original in service date and unlimited miles for all 2004 350Z models.
CLAIMS INFORMATION:
If inspection of the wheels/tires indicates that the vehicle should have the front tires replaced and then the toe-in is reset, submit a "PP" line claim using the claims information described below. Should the total purchase cost of the two tires exceed $400.00 for 17" tires (Bridgestone 225/50R17 Potenza RE040) or $480.00 for 18" tires (Bridgestone 225/45R18 Potenza RE040), contact the Nissan Claims Call Center for approval consideration prior to the repair. A claim without the needed approval will be returned to the dealer and may result in non-payment.
Dealers participating in the Nissan Tire Advantage Program may order tires from Dealer Tire. However, claim reimbursement requests in conjunction with this warranty extension program must only be submitted to Nissan not to Dealer Tire.
Submit a "PP" line claim using the claims information*:
Tire Replacement Pro-Rate Schedule
Using the pro-rate amount applicable based on the pro-rate schedule, applied to the actual purchase price of the Bridgestone tires replacing those CURRENTLY ON THE APPLIED VEHICLE, determine the amount of customer participation, if any, in the purchase price of the tire. This includes shipping, exclusive of any charges for mount and balance (see NOTE A).
Measure the tread depth with a Tread Depth Gauge as shown in Figure A.
Make sure to measure at the deepest part of a center water channel (do not measure on top of a tread wear-bar).
Pro-Rate Schedule
After determining the total cost of the tires, including special shipping charges, if any, excluding any charges for mount and balance (see NOTE A, below), and minus the customer-pay percentage, submit for reimbursement (see NOTE C, below) using Parts Category Code "776" or "777" (for dealers that are participating in the Nissan Tire Advantage Program and purchased the tires from Dealer Tire, do no submit the Dart number OETIR-XXXX on the claim), as follows:
^ Enter the Part Category "776" for vehicles with 17" tire size to charge the sum of the calculated net cost of the 2 tires, plus shipping in the "Parts" portion of the claim.
^ Enter the Part Category "777" for vehicles with 18" tire size to charge the sum of the calculated net cost of the 2 tires, plus shipping in the "Parts" portion of the claim.
^ Enter the quantity of "2" in the "PART QTY" column.
^ Enter the dollar amount for the net sum cost of the tires, plus shipping in the "AMT1" column with "FW" as the detail coverage code.
^ Enter the customer-pay dollar amount in the "AMT2" column with "CP" as the detail coverage code.
^ Enter the Tread Depth part numbers, TRDEPTHXXA and TRDEPTHXXC, with XX indicating the remaining tire tread depth of each tire replaced in the "parts" field on the claim. Reimbursement amount will be calculated based on the greater of the two tire remaining tread depths.
Example:
Left front tire with remaining tread depth = 4/32
Right front tire with remaining tread depth = 5/32
Part numbers entered would be ==> TRDEPTH04A and TREDEPTH05C. Claim will be prorated based on the tire with the greater remaining tread depth, 5/32.
^ Use "Part QTY" of "1" with "FW" as the detail coverage code, and a requested part amount of $00.01 for each part number. (Dealer will not receive reimbursement of the $.01 part amount. This is only for internal use.)
NOTES (For Tire Replacement Pro-Rate Schedule):
A. FRT for mount & balance is included in OP-CODES PW10AA & PW101A.
B. This is the percentage of the cost of the new set of tires paid by the customer, including any special shipping, exclusive of any mount & balance charges (see NOTE A, above). For example, if the tires on the vehicle are determined to have between 3/32" to 4/32" Tread Depth, and the total cost for the two tires is $400.00, then the customer would pay $120.00 based on a 30% proration.
C. Tire reimbursement costs MUST be supported by invoices retained in the vehicle file at the dealership.
ADDITIONAL ALIGNMENT NOTES:
Alignment Machine Printout
^ A copy of the Alignment Machine Printout showing BEFORE and AFTER alignment readings MUST be attached to the Repair Order (for alignment).
^ Failure to attach this information may result in debit of the Warranty Claim.
^ This information should be kept in the vehicle's service history file.
Alignment Performed by Sublet Facility
^ If your dealership cannot align the 350Z and the alignment is sent out to a sublet facility, the sublet facility must follow the procedures outlined in this bulletin.
^ You must obtain a printed copy of the Alignment Machine Printout from the sublet facility showing the BEFORE and AFTER alignment readings.
^ Check to make sure the sublet facility has accurately reset the Alignment.
^ The printout supplied by the sublet facility MUST be attached to the Repair Order.
^ Failure to attach this information may result in debit of the Claim.
^ This information should be kept in the vehicle's service history file.
Alignment Machine Calibration Certification
^ HUNTER recommends that:
^ Please keep a copy of the alignment machine calibration certification that shows when your alignment machine was last serviced/calibrated.
^ If you do not have a copy of the calibration certification, make sure you keep a copy of the receipt or purchase order number for the last calibration service.
^ If the alignment is performed by a sublet facility, make sure you get a copy of the sublet facility's alignment machine calibration certification which shows when the last calibration was done.
^ A copy of the calibration certification must be attached to the Repair Order. Failure to attach this information may result in debit of the Claim.
^ This information should be kept in the vehicle's service history file.
PARTS INFORMATION (For Original Bridgestone Potenza Front Tires)
TOOL INFORMATION