Navigation/Cell Phone - Various Issues
Classification: EL10-041DReference: NTB10-125D
Date: November 3, 2011
NAVIGATION SOFTWARE UPDATE
The Applied Vehicles section and the Title of this bulletin have been amended. Please discard previous versions.
APPLIED VEHICLES
IF YOU CONFIRM
One or more of the following is occurring on an Applied Vehicle:
^ Audio streaming via Bluetooth is "choppy" or "clipped".
^ "Calculating Route" takes an extended period of time (2-5 minutes) to complete.
^ "Could not find a route" displays when attempting to calculate a route.
^ Voice Recognition sequence takes too many steps.
^ Voice Recognition has difficulty recognizing voicetags.
^ The Navigation system reboots.
^ XM NavTraffic is slow to report.
^ "Handset Phonebook" access is slow.
^ Caller ID is not available when a hands-free call via Bluetooth is in progress and another call comes in.
ACTION
1. Perform steps 1-7 of Check Navigation Program Version in the Service Procedure to verify whether or not this bulletin applies.
2. If this bulletin applies, follow the Service Procedure to load the Reprogramming Software DVD referenced in the Parts Information section.
PARTS INFORMATION
CLAIMS INFORMATION
SERVICE PROCEDURE
NOTE:
This procedure will take 10-15 minutes with the ignition ON. Before starting the procedure, make sure to attach a battery charger to the vehicle battery and set it to a low charge rate (trickle charge).
Check Navigation Program Version (confirm this bulletin applies)
1. Set the parking brake.
2. Turn the ignition ON and keep the transmission in Park or Neutral.
^ The Navigation start-up screen should display.
^ If the Navigation start-up screen is not displayed: turn the ignition OFF, wait 10 seconds, and then turn the ignition ON again.
3. Wait more than 1 minute.
4. Press the "INFO" button on the switch panel.
5. Select Navigation Version on the display screen.
NOTE:
On some vehicles you will need to select Others to find Navigation Version.
6. Check the Program Version.
7. Refer to the Flow Chart above.
Load Reprogramming Software DVD
1. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).
2. Insert the Reprogramming Software DVD into the in-dash CD/DVD player slot.
^ For Altima, press the OPEN/TILT button to open the display and access the CD/DVD player slot. Leave the display open while loading.
IMPORTANT:
Once reprogramming has started:
^ Do not eject the DVD while it is loading.
^ Do not change the ignition position until the DVD has been loaded.
3. Wait for the program to load (a progress bar will display).
4. When the program has finished loading:
^ The Reprogramming Software DVD will automatically eject.
^ "Program loading is completed" will display.
5. The Navigation system will automatically restart.
6. Make sure the new program has loaded.
a. Press the "INFO" button on the switch panel.
b. Select Navigation Version on the display screen.
NOTE:
On some vehicles you will need to select Others to find Navigation Version.
c. The Program Version should be X2U22025 or X1U62025.
^ If the Program Version is not X2U22025 or X1U62025, perform the Load Reprogramming Software DVD procedure again.
7. The procedure is complete. Turn the ignition OFF.