Campaign - Cylinder Bore Liner Cracking: Overview
File In Section: 06-EngineBulletin No.: 03019
Date: June, 2003
SPECIAL POLICY
SUBJECT:
03019 - SPECIAL POLICY ADJUSTMENT - 4.2L (LL8) BORE LINER CRACKING
MODELS:
CERTAIN 2002 CHEVROLET TRAILBLAZER; GMC ENVOY; AND OLDSMOBILE BRAVADA
CONDITION
Some customers of 2002 Chevrolet TrailBlazer, GMC Envoy and Oldsmobile Bravada with 4.2L (LLS) L6 engine produced during the 2001 calendar year may experience cracking of an engine cylinder bore liner, resulting in engine noise, poor performance, and/or stalls with no engine restart. Engine replacement is necessary to correct this failure.
SPECIAL POLICY ADJUSTMENT
This special policy covers the condition described above for a period of seven (7) years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after June 13, 2003 are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to June 13, 2003 must be submitted to the Service Contract provider.
VEHICLES INVOLVED
Involved are certain 2002 Chevrolet TrailBlazer, GMC Envoy and Oldsmobile Bravada model vehicles equipped with 4.2L (RPO LL8) L6 engine and built within the VIN breakpoints shown.
PARTS INFORMATION
Parts required to complete this special policy are to be obtained from General Motors Service Parts Operations (GMSPO).
CUSTOMER NOTIFICATION
Customers will be notified of this special policy on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
SERVICE PROCEDURE
IMPORTANT:
U.S. and Canada Dealers refer to GM Service Bulletin 02-07-30-029A. This bulletin reference is for the Powertrain Quality Center (PQC). Prior approval for engine assembly replacement applies to this Special Policy.
IMPORTANT:
The labor time allowance listed in this recall is different than that currently published in the labor time guide for performing the same operation. In the near future, the labor time guide will be updated with this new information.
Install a new service engine using the procedure outlined in the appropriate Service Manual.
IMPORTANT:
Refer to GM Service Information Bulletin 02-06-01-031 for 4.2L Goodwrench engine service.
CLAIM INFORMATION
For vehicles repaired under terms of this special policy, submit a claim with the information indicated.
CUSTOMER REIMBURSEMENT For US
All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Special Policy Customer Reimbursement Procedure Form is included with the customer letter.
IMPORTANT:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
CUSTOMER REIMBURSEMENT For Canada
Customer requests for reimbursement of previously paid repairs for cylinder bore liner engine replacement are to be submitted prior to or by June 30, 2004. Repairs must have occurred within the seven (7) years of the date the vehicle was originally placed in service, or 160,000 km (100,000 miles), whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
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