Recall - Defective Power Sliding Door: Overview
File In Section: Product RecallsBulletin No.: 01059
Date: October 2001
PRODUCT SAFETY RECALL
SUBJECT:
01059 - POWER SLIDING DOOR
MODELS:
1997-2001 CHEVROLET VENTURE, PONTIAC MONTANA/TRANS SPORT, AND OLDSMOBILE SILHOUETTE "U" VAN WITH POWER SLIDING DOORS (RPO E58 / E59)
Due to parts availability, ordering restrictions are being imposed to ensure an equitable distribution of part inventory. Refer to the Parts Information section for details.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1997-2001 Chevrolet Venture, Pontiac Montana/Trans Sport, and Oldsmobile Silhouette model vehicles equipped with driver and/or passenger side power sliding doors. Some of the door unlatch actuators in vehicles assembled in January-April 2001 and in vehicles that were serviced in Recall 01013 from April-August 2001 have inadequate front sonic welds. If a front sonic weld fails, the actuator can jam in the unlatched position and, when the sliding door closes, it will not be latched. If this happens, the power sliding door can open while the vehicle is in motion, particularly when the vehicle ascends a hill, makes a turn, or travels over a rough road surface. An unrestrained occupant could fall out of the van and could be injured.
CORRECTION
Dealers are to inspect and if required, install a new power sliding door unlatch actuator assembly.
VEHICLES INVOLVED
Involved are certain 1997-2001 Chevrolet, Pontiac, and Oldsmobile "U" Van model vehicles equipped with RPO E58 or E59, power sliding doors, and built within these VIN breakpoints shown.
The table shown contains VIN breakpoints for vehicles that were serviced under Recall 01013 from April-August 2001, and may have had suspect actuators installed.
The table shown contains VIN breakpoints for vehicles specific to this Recall 01059, and were assembled in January-April 2001 and may have had suspect actuators installed.
IMPORTANT:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC only) before beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the recall bulletin. The customer name and address data furnished will enable dealers to follow up with customers involved in this recall. Any dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall.
PARTS INFORMATION
Important:
An initial supply of RH actuator kits required to complete this recall will be pre-shipped the week of November 5, 2001 to dealers with claims paid through April 30, 2001 for recall 01013. Pre-shipped parts will be charged to dealer's open parts account. Due to limited part supply, prior to pre-ship, parts will be placed on an order writing control. Any orders prior to Nov. 5, 2001 will be canceled. After completion of the pre-ship, a quantity limiter will be added to the part that will limit the pieces per order line. The reason this is being done is to facilitate an equitable distribution of part inventory.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
RECALL IDENTIFICATION LABEL - For US and IPC
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by calling 1-866-700-0001 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number 5-1015 when ordering.
Additional Recall Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.
RECALL IDENTIFICATION LABEL - For CANADA
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Recall Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday - Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.
COURTESY TRANSPORTATION - U.S. AND CANADA ONLY
The availability of a loaner/rental vehicle to customers whose vehicles are involved in this recall is of the utmost importance in maintaining customer satisfaction. If requested, please ensure that these customers have the opportunity to use a loaner/rental vehicle for one day at no charge while their vehicle is being serviced. One day is defined as a 24-hour period and the maximum allowance for the loaner/rental vehicle is $30.00 (U.S.), $40.00 (Canada). Please make sure that required parts are available at your dealership prior to scheduling service appointments for these customers.
CLAIM INFORMATION
Submit a Product Recall Claim with the information as shown.
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
CUSTOMER NOTIFICATION - For US and CANADA
Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter shown in this bulletin.
CUSTOMER NOTIFICATION - For IPC
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the suggested dealer letter shown.
DEALER RECALL RESPONSIBILITY - For US and IPC (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
DEALER RECALL RESPONSIBILITY - ALL
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers, a copy of the customer letter shown in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
DISCLAIMER