Recall - Incorrect Child Restraint Warning Label
File In Section: Product RecallsBulletin No.: 04022
Date: July 2004
NONCOMPLIANCE RECALL
SUBJECT:
CHILD RESTRAINT WARNING LABEL INCORRECT
MODELS:
2004 CHEVROLET VENTURE
2004 PONTIAC MONTANA
EQUIPPED WITH A BUILT-IN CHILD SEAT (AN2)
CONDITION
General Motors has decided that certain 2004 model year Chevrolet Venture and Pontiac Montana vehicles equipped with a built-in child seat (AN2) fail to conform to Federal Motor Vehicle Safety Standard 213, Child Restraint Systems. The child restraint warning labels on these vehicles do not contain the format and text required by the Safety Standard.
CORRECTION
A redesigned child restraint warning label is to be installed over the incorrect label. Since this label can easily be installed by the customer, and to reduce inconvenience, the correct label and application instructions will be mailed to customers of record. Dealers will receive labels for installation on the vehicles in their inventory.
VEHICLES INVOLVED
Involved are certain 2004 model year Chevrolet Venture and Pontiac Montana vehicles equipped with a built-in child seat (AN2), and built within these VIN breakpoints shown.
IMPORTANT:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. Dealers that have no involved vehicles currently assigned, will not have a report available in GM DealerWorld.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
PARTS INFORMATION
Child restraint warning labels will be mailed to owners of record and involved dealers (for dealer stock vehicles) at no charge. Additional labels, if required, can be ordered through the DealerWorld. DO NOT ORDER THESE LABELS THROUGH GMSPO.
SERVICE PROCEDURE
Important
To ensure proper adhesion of the label, the interior temperature of the vehicle must be at least 50°F (11°C).
1. Open the built-in child seat.
2. Use a clean, dry cloth and dust/clean off the child restraint warning label located on the seat portion of the child seat.
3. Firmly hold the new label and peel the protective liner from the backside of the label, being careful not to touch or contaminate the adhesive by allowing dirt or any foreign matter to come in contact with it.
4. Carefully align the new label to cover the old label and smooth down, especially around the edges. Apply pressure for approximately 3 to 5 seconds.
5. Close the child seat.
CLAIM INFORMATION
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
DEALER RECALL RESPONSIBILITY
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your dealership may be subject to a civil penalty for each such sale.
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer